Home Repair Professional

Mr. Handyman (New); Dover (NH); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Company-supplied van with gas card

PTO

401K

Life insurance

Tool allowance

Job summary

Mr. Handyman (New) is looking for an experienced handyman in Dover, NH, offering a W2 job with flexibility and excellent support. You will handle small to medium maintenance and repairs, ensuring customer satisfaction through high-quality work. The role requires 8+ years of handyman experience and ownership of necessary tools. The pay range is $55,000 to $70,000, with additional benefits like PTO, 401K, and tool replacement. A professional appearance and driving record check are mandatory.

Qualifications

• 8+ years of experience as a paid handyman.
• Able to lift 50 pounds independently.
• Professional appearance and maintenance of company-provided vehicle.

Responsibilities

• Complete small to medium maintenance and repairs for home and commercial projects.
• Communicate with customers to manage expectations about scope and costs.
• Deliver a great customer experience to create lifelong customers.

Skills

Carpentry work

Bathroom improvements

Kitchen improvements

Painting

General plumbing and electrical

Tools

Own tools

Job description

Are you ready to join a team that answers customer calls for you, fills your schedule, and provides you with your own van? At My Handyman we’re growing our team of handyman professionals so we can continue to be one of the most well‑respected home repair and maintenance companies in the country. We’re looking for highly‑skilled craftsmen who can “do it all” while taking excellent care of our customers.

My Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.

When you join the My Handyman team, you get so much more than a job… you get a career you can be proud of, and the support of industry‑leading software and business systems.

Why You’ll Want to Join Our Team

• Company‑supplied van with gas card
• A back office that takes care of filling your schedule, so you don’t have to
• An office team that answers all calls and helps you take care of the customers
• Flexibility with hours so you can take care of life’s important events
• Your own iPad and technology support for using our state‑of‑the‑art internal system, ServiceTitan
• Continuous training and professional development
• And so much more…

Your Responsibilities as a Handyman Professional

• Completing Maintenance & Repairs – You’ll be completing small to medium maintenance and repairs for home and commercial projects. The project length can range from two hours to two days.
• Making Recommendations and Managing Expectations with Customers – You’ll communicate with customers to help them understand what they need to have done and manage expectations about the scope of work and costs.
• Create Life‑Long Customers – Deliver a great experience that wows life‑long repeat customers. You will follow the Mr. Handyman Way – a repeatable process that makes it easy to wow the customer every time.

How We’ll Measure Performance

Here are some of the ways that we’ll measure your performance in the role.

• Customer Satisfaction (NPS) – For every job, you will encourage customers to complete a survey for them to rate the satisfaction with the service. You’ll need both a high response rate and high satisfaction rate.
• Revenue Target – Our office gets you in the door and it’s your job to stay there and find additional ways to be of service to the customer.
• Effective Billing Rate – It’s your responsibility to invoice appropriately, source any needed materials, and collect payment from the customer.
• Recall Percentage – We guarantee all our work for one year. The work needs to be done correctly, the first time.

What We Want From You

• to listen and learn, then apply your skills within the framework of our system.
• an abundance mindset, we all have more to learn, we all have to relate to clients perspectives so keep an open mind to others needs and expectations.
• be coachable, without taking offense to critiques
• strong communication skills that start with listening. Hearing what your client wants/needs are and deliver based on their requests, or suggest alternative means to achieve the desired result that they may be unaware of.
• own your actions and be accountable when things go sideways, acting with integrity will build trust and respect from your clients.

To Succeed in this Role

• You’ll need to self‑manage as you’ll be alone often. ( answers are only a call or text away )
• You’ll need to speak with customers and provide excellent customer service while asking for reviews and collecting payments.
• You’ll need to have the necessary tools, including the ability to use technology.
• You'll need to document the job while following our process, the Mr. Handyman Way.
• You’ll need to wear proper PPE as well as booties to protect our customer’s home.

Job Requirements

These are the minimum requirements to be considered for this position.

• Live within the area We service from Wells Maine to Nashua New Hampshire
• Have 8+ years’ experience as a paid handyman
• Own your own tools, we do not expect you to own everything. Jackhammers not required, we provide all specialty equipment or rent these items as necessary
• Be insurable for driving our vehicle
• Complete a background and driving record check
• Able to lift 50 pounds independently
• Able to safely work at heights and work overheard for extended periods of time
• Professional appearance and maintenance of company‑provided vehicle

As an experienced Handyman, you have strong proficiency in at least three (3) of the following:

• Carpentry work
• Bathroom improvements
• Kitchen improvements
• Painting, both inside and out
• Drywall work, minor and major repairs
• General plumbing and electrical, where allowed by law
• Floor installation and refurbishing
• Familiar with building codes

Benefits & Pay

This is a W2 M‑F position, the hours of availability are between 8‑5. We observe all major holidays. PTO, 401K, life insurance, supplemental insurance, company supplied uniforms, incidental tool replacement ( we pay for your blades and other wearable tool items ) Tool allowance so you can upgrade your tools, The pay range for this position is $55,000 to $70,000 and is dependent on your experience as a professional handyman as well as your experience with other home repair and maintenance projects such as carpentry, electrical, plumbing, and drywall. The best part of the job is you will be treated with respect and as valued team member.

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.