Home Remodeling General Manager
West Shore Home
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Benefits offered by this job
Job summary
West Shore Home is seeking a General Manager in Phoenix, AZ to drive branch targets, oversee sales, installation, and service, and ensure superior customer outcomes. The role combines P&L ownership with strategic leadership across operations, finance, and compliance.
You will lead a high-performing team, implement training and hiring plans, monitor KPIs, and partner with corporate to align with company objectives, all while championing a 5-star customer experience.
Qualifications
- Industry knowledge and a proven track record in construction/home improvement.
- Ability to analyze multiple data points to drive strategy.
- Relentless focus on customer service and results.
Responsibilities
- Develop and execute the branch business plan aligned with objectives.
- Analyze market trends to identify growth opportunities.
- Lead training, hiring, induction, and retention strategies.
- Monitor headcount, backlog, conversion and core metrics.
- Partner with division and corporate leadership for alignment.
- Own branch P&L, revenue, gross margin, and expenses.
- Improve financial performance through optimization opportunities.
- Set and achieve quarterly net sales targets.
- Lead sales systems to drive branch growth.
- Optimize inventory, fleet, facilities, and operations.
- Maintain a high-performing installation team for fast service.
- Champion a 5-star customer experience across operations.
- Ensure compliance with policies, regulations and safety standards.
- Foster a safety-first culture and safe workplace.
- Serve as the main link between branch and division leadership.
Skills
Job description
Location: Phoenix, AZ
Expected Income: Up to $300,000 / Annually
West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Flooring, Windows, and Doors. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees!
Location: Phoenix, AZ
Expected Income: Up to $300,000 / Annually
West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Flooring, Windows, and Doors. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees!
The General Manager will be responsible for the achievement of all monthly, quarterly, and yearly targets, metrics, and financials at the assigned branch including Sales, Installation, Customer Service, and administrative compliance.
- Develop and execute the branch business plan aligned with company objectives.
- Analyze market, customer, and competitive trends to identify growth opportunities.
- Develop training, hiring, induction, and retention strategies to maintain required capacity.
- Monitor headcount, backlog, conversion, and other key branch metrics.
- Partner with division and corporate leadership to ensure alignment.
- Own branch P&L, revenue, profitability, gross margin, and operating expenses.
- Identify and implement opportunities to improve financial performance.
- Set and achieve quarterly net sales targets.
- Lead sales systems and performance to drive branch growth.
- Optimize inventory, resources, fleet, facilities, and operational processes.
- Monitor KPIs, quality, productivity, and customer service.
- Build and support a high-performing installation team focused on one-day installations and minimal service needs.
- Champion a 5-star customer experience across all branch operations.
- Ensure compliance with company policies, regulations, permitting, DOT, HR, and safety standards.
- Foster a safety-first culture.
- Serve as the primary link between branch operations and division leadership.
- Own branch performance and profitability across key metrics, including:
- Net Income & Net Sales Volume
- NSLI & Installed Revenue
- Installation FPY & RID
- Accounts Receivable & Cost of Goods Sold
- CS Cases
- Backlog Conversion
- Monitor compliance metrics and ensure all standards are met.
- Competitive base salary with commission and bonus opportunities
- Expected first year income earnings up to $300K+
- Paid training and unlimited professional growth potential!
- Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
- 401(k) Retirement Plan with company match
- HSA plan with company match
- Paid holidays and paid time off (PTO)
- Employee Discount Program
- Industry knowledge and a proven track record of success in the Construction and Home Improvement industry
- Demonstrated ability to analyze multiple ever-changing data points to develop strategies to overcome obstacles and keep the promises of our company to our customers
- Relentless focus on customer service.
- Strong leadership capabilities with a focus on team success & employee engagement
- Must have a valid smart phone or smart device in order to log into Company required systems using two-factor authentication
- Valid Driver's License with a clean driving record
We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation’s top employers for the last 4 consecutive years. This includes recognition in Leadership, Purpose & Values, and Compensation & Benefits.
West Shore Home strives to Bring Happiness to Every Home ® and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here: https://westshorehome.com/community/
It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.
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