Home Mortgage Loss Mitigation Underwriter

Citizens; Irving (TX); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens in Irving, TX is seeking a Loss Mitigation Decisioning Specialist to review mortgage assistance requests, analyze financials, validate documents, and determine the most suitable loss mitigation solution in compliance with investor and regulatory guidelines.

The role uses MSP and BITB systems, requires attention to detail, strong analytical and communication skills, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Minimum of 2 years of mortgage servicing, loss mitigation, underwriting, loan processing, loan origination, or related mortgage experience.
• Strong understanding of mortgage investor and insurer guidelines, including FHA, VA, USDA, GSE
• Experience reviewing and analyzing: Income documentation, Tax returns, Credit reports
• Proficiency with mortgage servicing and decisioning systems.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent attention to detail and organizational abilities.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Review and acknowledge receipt of files submitted by the Front-End Fulfillment team and validate completeness of required documentation.
• Execute all steps within the loss mitigation decisioning workflow within established service level agreements (SLAs).
• Analyze borrower financial information to determine eligibility for available loss mitigation solutions.
• Review income, asset, liability, and hardship documentation for accuracy and completeness.
• Compare borrower-reported financial information against supporting documentation to ensure consistency and compliance.
• Utilize servicing and underwriting systems, including MSP and Back in the Black (BITB), to evaluate and process workout options.
• Ensure compliance with investor, insurer, agency, and regulatory requirements, including Fannie Mae, Freddie Mac, FHA, VA, USDA, and portfolio guidelines.
• Calculate and validate modification terms, payment affordability, and workout solution eligibility.
• Document decision rationale and maintain accurate records in servicing systems.
• Collaborate with internal partners to resolve documentation deficiencies, escalations, and exception requests.
• Maintain productivity and quality standards while delivering an exceptional customer experience.

Skills

Mortgage servicing

Underwriting knowledge

Document review

Analytical thinking

Communication skills

Time management

Regulatory compliance

Education

Bachelor's degree or equivalent

Tools

MSP mortgage servicing platform

Back in the Black (BITB)

Mortgage servicing systems

Job description

Description

• The HM Loss Mitigation Decisioning Specialist is responsible for reviewing, analyzing, and rendering decisions on mortgage assistance requests while ensuring compliance with investor, insurer, and regulatory requirements. This role performs detailed reviews of customer financial information, validates documentation, and determines the most appropriate loss mitigation solution based on applicable guidelines.

Primary responsibilities include

• Review and acknowledge receipt of files submitted by the Front-End Fulfillment team and validate completeness of required documentation.

• Execute all steps within the loss mitigation decisioning workflow within established service level agreements (SLAs).

• Analyze borrower financial information to determine eligibility for available loss mitigation solutions.

• Review income, asset, liability, and hardship documentation for accuracy and completeness.

• Compare borrower-reported financial information against supporting documentation to ensure consistency and compliance.

• Utilize servicing and underwriting systems, including MSP and Back in the Black (BITB), to evaluate and process workout options.

• Ensure compliance with investor, insurer, agency, and regulatory requirements, including Fannie Mae, Freddie Mac, FHA, VA, USDA, and portfolio guidelines.

• Calculate and validate modification terms, payment affordability, and workout solution eligibility.

• Document decision rationale and maintain accurate records in servicing systems.

• Collaborate with internal partners to resolve documentation deficiencies, escalations, and exception requests.

• Maintain productivity and quality standards while delivering an exceptional customer experience.

Qualifications, Education, Certifications and/or Other Professional Credentials

Required Qualifications

• Minimum of 2 years of mortgage servicing, loss mitigation, underwriting, loan processing, loan origination, or related mortgage experience.

• Strong understanding of mortgage investor and insurer guidelines, including FHA,VA,USDA,GSE

• Experience reviewing and analyzing: Income documentation, Tax returns, Credit reports

• Proficiency with mortgage servicing and decisioning systems.

• Strong analytical, problem-solving, and decision-making skills.

• Excellent attention to detail and organizational abilities.

• Strong written and verbal communication skills.

• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience using MSP (Mortgage Servicing Platform).

• Mortgage underwriting experience.

• Loss mitigation underwriting or workout decisioning experience.

• Experience with Back in the Black (BITB).

• Loan origination experience.

• Mortgage loan processing experience.

• Bachelor's degree or equivalent combination of education and mortgage industry experience.

• Knowledge of regulatory requirements related to mortgage servicing and default management.

Hours & Work Schedule

• Hours per Week: 40

• Work Schedule: 8am-5pm Monday -Friday

Pay Transparency

• The salary range for this position is $24.52 - $30.29 per hour. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

• We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

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Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.