Home Improvement - Carpenter - Drywall

Mr. Handyman; Florida; Presencial; USD 52 000 - 76 000; Tempo integral

Resumo da oferta

Mr. Handyman Florida is seeking highly skilled handyman professionals to join a growing team. You’ll receive your own van and a gas card, plus a back office that fills your schedule and an office team to handle calls, enabling you to focus on quality work for our customers.

You’ll perform maintenance and repairs, communicate clearly with customers about scope and costs, and build life-long relationships by delivering the Mr. Handyman Way.

Qualificações

• Must have 10+ years of paid handyman experience.
• Own your own tools and be able to operate independently.
• Insurable to drive the company vehicle and pass background/driving checks.

Responsabilidades

• Complete maintenance and repairs for home and commercial projects as assigned.
• Explain scope and costs to customers, and manage expectations.
• Create lifelong customers by delivering exceptional service and following the Mr. Handyman Way.

Conhecimentos

Customer service

Communication

Reliability

Time management

Ferramentas

Hand tools

Descrição da oferta de emprego

Are you ready to join a team that answers all customer calls for you, fills your schedule, and provides you with your own van? At Mr. Handyman we’re growing our team of handyman professionals so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We’re looking for highly-skilled craftsman who can “do it all” while taking excellent care of our customers.

Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.

When you join the Mr. Handyman team, you get so much more than a job… you get a career you can be proud of, and the support of industry-leading software and business systems.

Why You’ll Want to Join Our Team

Here are just a few of the benefits you’ll receive when joining the Mr. Handyman team.

• A back office that takes care of filling your schedule, so you don’t have to
• An office team that answers all calls and helps you take care of the customers
• Company-supplied van with gas card
• Family owned and operated business that allows flexibility so you can take care of life’s important events
• Your own iPad and technology support for using our state-of-the-art internal system, ServiceTitan
• And so much more…

Your Responsibilities as a Handyman Professional

• Completing Maintenance & Repairs – You’ll be completing small to larger maintenance and repairs for home and commercial projects. The project length can range from two hours to two days.
• Making Recommendations and Managing Expectations with Customers – You’ll communicate with customers to help them understand what they need to have done and manage expectations about the scope of work and costs.
• Create Life-Long Customers – Deliver a great experience that wows life-long repeat customers. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to wow the customer every time.

How We’ll Measure Performance

Here are some of the ways that we’ll measure your performance in the role.

• Customer Satisfaction (NPS) – For every job, you will encourage customers to complete a survey for them to rate their satisfaction with the service. You’ll need both a high response rate and high satisfaction rate.
• Revenue Target – Our office gets you in the door and it’s your job to stay there and find additional ways to be of service to the customer.
• Effective Billing Rate – It’s your responsibility to invoice appropriately, source any needed materials, and collect payment from the customer.
• Recall Percentage – We guarantee all our work for one year. The work needs to be done correctly, the first time.

What We Want From You

• Culture alignment: Customer first, everyone has a voice and we work as a team
• Rockstars only: Good enough is not good enough
• Exemplify our mission, vision and values
• Meets our expectations, which are to provide the best home improvement experience in the Treasure Coast area.

To Succeed in this Role

• Be a great teammate
• Speak with customers and provide excellent customer service while asking for reviews and collecting payments.
• Have the necessary tools, including the ability to use technology.
• Document the job while following our process, the Mr. Handyman Way.
• Be the ultimate professional while working in others homes & businesses.

Job Requirements

These are the minimum requirements to be considered for this position.

• Live within the area
• Have 10+ years’ experience as a paid handyman
• Own your own tools
• Be insurable for driving our vehicle
• Complete a background and driving record check