Home Health Schedule Specialist

Optum; Louisville (KY); On-site; USD 22,000 - 32,000; Full time

Job summary

Caretenders Home Health, part of LHC Group and Optum family, seeks a Scheduling Specialist to manage patient referrals and visit schedules using an online system. You will pair clinicians with patient needs and coordinate with team leaders for appropriate assignments.

Responsibilities include maintaining calendars, processing visit workflows, and ensuring timely and complete referrals. Strong organizational and communication skills are essential.

Qualifications

• High school education or equivalent required.
• 1+ years scheduling in healthcare with online system preferred.
• Exceptional organizational, customer service, communication, and decision‑making skills preferred.
• Knowledge of state and federal regulations for OASIS, supervisory and reassessment visits preferred.

Responsibilities

• Uses automated scheduling system to maintain calendar of services for episodic and per-visit customers.
• Processes workflow for scheduled, missed, rescheduled, reassigned, declined, and delivered visits.
• Monitors pending referrals daily and assigns licensed professionals and case managers for start of care visits.
• Communicates daily with field staff about visits pending, late, or incomplete for resolution.

Skills

Scheduling experience

Organizational skills

Communication skills

Decision-making

Education

High school education or equivalent

Job description

Explore opportunities with Caretenders Home Health, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together.

As the Scheduling Specialist you will managing patient referrals and visit schedules. Assigns patient assessments and other visits as ordered by the physician using an online scheduling system. Collaborate with the Team Leader to identify clinicians with the appropriate experience and skill set to match patient needs.

Primary Responsibilities

• Utilizes an automated scheduling system to maintain a calendar of services for both episodic and per visit customers
• Processes workflow for requested scheduled, missed, rescheduled, reassigned, declined, and delivered visits
• Monitors pending referrals daily and assigns licensed professional and case manager for all start of care visits
• Communicates daily with field staff regarding any visits unaddressed in late, pending, or incomplete status for resolution as appropriate

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in

Required Qualifications

• High school education or equivalent experience

Preferred Qualifications

• 1+ years of scheduling experience in a health care setting using an online scheduling system
• Exceptional organizational, customer service, communication, and decision‑making skills
• Working knowledge of state and federal regulations governing OASIS visits, supervisory, and reassessment visits

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $22.85 per hour based on full‑time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone‑of every race, gender, sexuality, age, location and income‑deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.