Home Health Orders Management Supervisor

AccentCare; Dallas (TX); On-site; USD 56,000 - 73,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and holidays

Professional development

Company-matching 401(k)

Flexible spending accounts

Job summary

AccentCare in Dallas-Fort Worth is seeking a Home Health Orders Management Supervisor to lead a team of 12-15 order specialists, ensuring CMS-compliant home health documentation and timely physician signatures to support accurate billing. You will coach staff, manage performance against SLAs, and partner with leaders to close gaps.

Travel to other territory locations is expected. Requires a Bachelor's degree and 4-6 years of relevant experience.

Qualifications

• Bachelor's degree with 4-6 years of experience or equivalent mix of education and experience.
• Operations or process improvement experience required; Home Health or Healthcare background desirable.

Responsibilities

• Lead a team of 12-15 order management staff and ensure timely physician signatures.
• Ensure CMS compliance and proper home health documentation to support billing and collections.
• Manage performance against SLAs and drive process improvements with stakeholders.
• Provide coaching, performance appraisals, and daily huddles to boost engagement.
• Collaborate with leadership to address process gaps and implement corrective actions.

Skills

Leadership

Process improvement

Healthcare experience

Education

Bachelor's degree

Job description

Overview

Position: Home Health Orders Management Supervisor

Location: Dallas-Fort Worth with some travel to other locations in territory as needed

Salary: $56,200 to $73,000 - offer dependent upon experience

Find Your Passion and Purpose as a Shared Services Supervisor

Reimagine Your Career in Corporate Healthcare

As a professional, you know that what you do impacts you as much as our patients and their families, and at AccentCare, we are united in our relentless drive to reimagine care because we want to provide the service we would seek for our own families. We think it's really special to be a part of our patient's health journey and create incredible memories while providing world-class patient care.

Offer Based On Years of Experience

What You Need to Know

Position Summary

Responsible for leading a team of 12-15 individual contributors focused on order management and the timely collection of physician signatures on home health orders. Ensures compliance with CMS regulations and home health documentation requirements to support accurate and timely billing and collections. Manages key operational metrics and team performance to achieve departmental goals, while partnering with internal stakeholders to identify process improvement opportunities, determine root causes of issues, and implement preventive and corrective actions to improve efficiency and outcomes.

Supervisory Responsibilities

• Provides formal supervision to individual employees within single functional or operational area.
• Recommends staff recruitment, selection, promotion, advancement, corrective action and termination.
• Plans and monitors appropriate staffing levels and utilization of labor, including overtime.
• Prepares and delivers performance appraisal for staff.
• Mentors and coaches team members to further develop competencies.
• Leads by example and models behaviors that are consistent with the company's values.

Responsibilities

• Coaches, monitors and performance manage 10 - 15 individual contributors, including but not limited to managing quality, time and attendance, & attendance-related requests.
• Manages employee performance, productivity, and Unbilled Finals Claims service level agreements (SLAs) to ensure departmental goals are met.
• Provides On-the-Job training to employees. Support continuous improvement initiatives to enhance efficiency, quality, and overall team performance.
• Communicate operational updates, expectations, and process changes to team members.
• Collaborate closely with leadership to identify process gaps and operational challenges. * Develop, implement, and monitor action plans to address process deficiencies and improve outcomes.
• Promote accountability, consistency, and adherence to organizational policies and procedures
• Facilitates daily team huddle to maintain communication and improve employee engagement. Identify performance trends and provide coaching, guidance, and corrective action when needed.

Qualifications

• Bachelor's degree and 4-6 years of experience; or equivalent combination of education and experience.
• Operations or process improvement experience required. Home Health or Healthcare experience desirable

Our Investment in You

We are committed to offering comprehensive benefits and rewards to full-time employees who work over 30 hours per week and their families, including:

• Medical, dental, and vision coverage
• Paid time off and paid holidays
• Professional development
• Company-matching 401(k)
• Flexible spending and health savings accounts

Why AccentCare?

Be the Best Shared Services Supervisor You Can Be

If you meet these qualifications, we want to meet you!

• Bachelor's degree and 4-6 years of experience; or equivalent combination of education and experience.
• Operations or process improvement experience required. Home Health or Healthcare experience desirable
• Laptop/Headset will be provided for work at home positions - candidates must have reliable Internet and/or WIFI sufficient to meet the demands of the job

Come As You Are

At AccentCare, our care is most compassionate when we empathize and engage with everyone, and we are at our best when we value diverse perspectives, foster open dialogue, and enact change. And we are stronger when each of us is empowered to grow, be our unique selves, and feel a sense of inclusion and belonging.

AccentCare is proud of how we are building a culture and inclusive infrastructure to help elevate the voice of all our employees with a special focus on the underrepresented and marginalized. We offer equal employment opportunities regardless of a person's race, ethnicity, sex, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental disability, physical disability, or any other protected classification.