Home Health Branch Director

Humana Inc; Asheville (NC); On-site; USD 93,000 - 128,000; Full time

Benefits offered by this job

PTO & holidays from Day-1 benefits

401(k) with company match

Disability & Life Insurance

Wellness programs

EAP & healthcare navigation

Career growth & education support

Work-life balance & leave programs

Job summary

Humana Inc. continues to expand CenterWell Home Health by recruiting a Branch Director for the Asheville, NC area. This on-site role leads day-to-day branch operations, ensuring safe, compliant care and strong staff development.

The ideal candidate is a registered nurse with healthcare administration experience and a track record in supervising teams and managing budgets. Responsibilities include strategic planning, collaboration with clinical and sales leaders, and ongoing quality improvement

Qualifications

• Active unrestricted RN license in the applicable state.
• Management and people leadership experience required.
• OASIS experience preferred.
• Understanding of federal/state/local home health regulations.
• Experience motivating, educating and supervising staff.
• Quality improvement monitoring and reporting skills.
• P&L oversight experience in home health.
• EMR experience, Homecare Homebase preferred.

Responsibilities

• Oversee day-to-day branch operations to ensure safety, efficiency, and compliance.
• Monitor financial, clinical, and operational metrics and manage to budget.
• Develop and implement strategic branch plans and budgets with leadership.
• Partner with Sales to deliver growth strategies and meet goals.
• Drive optimal patient outcomes with clinical leadership collaboration.
• Ensure compliance with quality standards, chart audits, and billing processes.
• Hire, train, and manage Clinical Managers and back-office staff.
• Foster a positive, safe work environment and staff retention.

Skills

RN license

Leadership

Healthcare administration

Budgeting

EMR (HCHB) experience

Education

Nursing degree (RN)

Bachelor’s degree

Tools

Homecare Homebase (HCHB)

Job description

Become a part of our caring community Position Type: On-site at CWHH Asheville, NC branch location Work Schedule: Full-time/40 Hours The Branch Director assumes responsibility for managing the day-to-day branch operations to ensure the following: operational efficiencies, quality of patient care, regulatory compliance, support of business development & patient base growth, achievement of key performance indicators, and people management/development. The Branch Director supervises the branch/clinical staff. Direct responsibility of ensuring the branch meets applicable Federal, State, and local laws regarding the certification and licensure process at all times. Responsible for long-range planning, fiscal viability, and quality of care provided by the branch. Recruits, interviews, and hires staff, and monitors quality care and organizational performance. The branch director serves as the operational leader collaborating with clinical staff, and branch administrators to coordinate patient care activities, and holds accountability for the continuity, appropriateness, and quality of services delivered.

Core Responsibilities

• Oversee branch day-to-day onsite operations, ensuring efficient, productive, and organized office functions that support a safe and compliant work environment aligned with company policies and local regulations.
• Monitor financial, clinical, and operational leading and lagging indicators, managing to budget, and partnering with Finance and Operations leadership to establish and achieve revenue and budget goals.
• Collaborate with the Market Executive of Operations (MEO) to develop and implement strategic branch plans, performance action plans, and budgets that align with organizational objectives.
• Partner with Sales to deliver growth strategies, working closely with Sales Directors and Account Managers to meet budgeted admission goals and participate in marketing initiatives.
• Partner with Clinical leadership to drive optimal patient outcomes, recognizing and supporting clinical leadership to enhance service delivery and care quality.
• Ensure compliance with clinical quality standards and operational process adherence, including oversight of chart audits, timely billing, and continuous quality improvement initiatives such as quarterly committee meetings and patient satisfaction reviews.
• Hire, train, and manage Clinical Managers and back-office associates, providing ongoing supervision, support, and development to promote effective performance and high-quality care delivery.
• Oversee branch associate engagement, fostering a positive and safe work environment that promotes retention, productivity, and alignment with organizational values.

Use your skills to make an impact

Background

The individual must

Be a registered nurse and hold an undergraduate degree (associate's or bachelor's) from an accredited institution and meet any applicable state specific requirements. Have experience in health service administration, with at least 2 years of supervisory or administrative experience in home health care or related health care program (e.g., hospice, hospital, assisted living).

Demonstrated Knowledge/Skill

• Possess an active, unencumbered Registered Nurse (RN) license in the applicable state.
• Traditional home health experience is prefered.
• Management and people leadership experience is required.
• OASIS experience is preferred.
• Understanding of federal, state, and local regulations governing home health agency operations.
• Experience motivating, educating, supervising, and supporting staff and developing a cohesive team.
• Competent in utilizing quality improvement monitoring and reporting tools and methodologies.
• Background in fiscal management, including oversight of profit and loss (P&L) statements, ideally within a home health care setting.
• Demonstrated experience using Electronic Medical Record (EMR) platforms, with Homecare Homebase (HCHB) preferred.

Prerequisites

Valid Driver's License and Insurance

Must have a valid state driver's license and automobile liability insurance to support travel requirements, including visits to patient homes and attendance at business-related events as needed.

Driving Capability

Ability to drive in various weather conditions.

Availability

Availability during all operational hours and participation in professional service activities

Additional Information

Normal Hours of Operation: M-F / 8a-5p (ET) Travel Expectations: Up to 10% travel may be required. Travel may include periodic local travel to other branch locations, attendance at regional or area meetings, and participation in annual conferences or organizational events. Branch Size: 1420+ Census (4.0 STAR rating) Annual Bonus Eligible: Yes Day-1 Benefits PTO + Paid Holidays 401(k) with Company Match Disability & Life Insurance Wellness/Financial Programs, EAP Resources & Personalized Healthcare Navigation (at no cost) Career Growth & Education Support Work-Life Balance & Leave Programs Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $93,000 - $128,000 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Home Health

CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers – all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.

About CenterWell, a Humana company

CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.