Home Health Branch Coordinator

806 CenterWell Health Services (Certified), Inc.; Tampa (FL); On-site; USD 39,000 - 49,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid time off

Disability insurance

Life insurance

Career opportunities

Job summary

Humana, Inc. CenterWell Home Health seeks a detail-oriented Branch Coordinator to support the branch medical records, billing, and administrative functions.

You will manage patient materials, orders, filing, phone calls, mail, and accounts payable while ensuring HIPAA compliance and accurate record keeping. The role requires at least two years in health care, a high school diploma, and strong organizational and communication skills as you coordinate with staff, physicians, and families.

Qualifications

• High school diploma or equivalent required.
• Minimum two years in health care and one year in home health.

Responsibilities

• Prepare patient assessment packets and orders.
• Process signed and unsigned orders and 485s.
• Manage incoming calls and mail; coordinate communication.
• Handle accounts payable and billing workflow.
• Ensure HIPAA/privacy compliance and adherence to policies.

Skills

Customer service

Communication

Organization

Medicare guidelines

Home health knowledge

Healthcare compliance

Education

High school diploma

Tools

HCHB software

Job description

Become a part of our caring community

The primary function of the Branch Coordinator is to provide clerical support for the branch medical records and billing department. Also, responsible for day-to-day coordination of telephone / personnel communication systems, overall management of agency supplies / mail, and processing of accounts payables. Depending on branch census you may be responsible for other duties as assigned. Depending on branch census you may be responsible for other duties as assigned.

Essential Functions

Administrative

• Prepare patient assessment packets, including admission, recertification, and post hospital packets.
• Process signed and unsigned orders and 485s.
• Follow up on the Order Tracking Report weekly and according to Order procedure.
• Reprocess unsigned orders at end of episode as task appears on the action screen.
• Date stamp all received documents, except SOC paperwork and paper visit notes, to be scanned into the client chart. Scanning should be completed within 24 hours of stamp date.
• Fax the discharge / transfer summary / episode detail summary and Case Conference / 60 Day summary to the physician as task appears on the action screen.
• Copy documentation and assist with ADR preparation.
• Update HCHB and computer programs as appropriate.
• Complete End of Period claim workflow as part of Billing Specialist responsibilities. This includes confirming all orders are signed appropriately and coordinating with the administrative team at the branch to ensure other billing requirements are satisfied to release claims timely.

• Adhere to and participate in Agency’s mandatory HIPAA / Privacy Program and Employee Compliance Program.
• Read and adhere to all Agency Policies and Procedures and follow Employee Handbook Guidelines.

Managing all incoming telephone calls in a professional manner including:

• Screen and route calls to the appropriate agency staff.

Maintenance and administration of the phone system including:

• Adding / revising voice mail boxes.
• Managing accurate employee phone roster.

Process incoming and outgoing mail. Manage and order office supplies (including agency specific forms) as needed. Manage, order, and distribute medical supplies as needed. Assist BD with EOE billing tasks. Manage and process all accounts payable including routing to appropriate corporate department as needed.

Knowledge/Skills/Abilities

• Must understand the issues related to the delivery of home health and hospice services and be able to problem solve effectively.
• Must possess knowledge of Medicare guidelines governing home health and hospice agencies.
• Must have exceptional customer service skills and be able to communicate well with referral sources, patients, family members, and agency employees.
• Must be organized, detail-oriented, and possess effective communication skills both orally and in writing.
• The ability to communicate with a diversity of individuals is required.

Qualifications

• Education: Must have a high school diploma or equivalent, typing, clerical skills, and be competent with computers.
• Experience: Must possess a minimum of two years’ experience in the health care industry and one year experience in home health.

Florida Background Screening Requirements

Notice for candidates applying to this position from a Florida work location, including Florida home-based work location. This position is subject to Florida Level 2 background screening through the Care Provider Background Screening Clearinghouse. For information about the screening process and requirements, visit: https://info.flclearinghouse.com.

Scheduled Weekly Hours 40 Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$39,000 - $49,400 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance
• Many other opportunities

About Us

CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization.

Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.

About CenterWell Home Health

CenterWell Home Health is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized.

About CenterWell, a Humana company

CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.