Home Health and Hospice Operations Manager

Sunset Healthcare; Los Angeles (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

Join a compassionate and patient-centered organization as the Operations Manager for Home Health and Hospice services. This role is pivotal in ensuring regulatory compliance, enhancing operational workflows, and managing staff performance to deliver high-quality patient care. The ideal candidate will possess strong leadership skills and a deep understanding of healthcare regulations, making a significant impact on the lives of patients and their families. You'll collaborate closely with clinical teams and lead initiatives that improve patient satisfaction and operational efficiency. If you are passionate about healthcare and want to make a difference, this is the opportunity for you.

Qualifications

• 3-5 years in home health, hospice, or healthcare operations management.
• Strong knowledge of Medicare regulations and accreditation standards.

Responsibilities

• Oversee daily operations ensuring compliance and efficiency.
• Implement policies aligning with state and federal standards.

Skills

Leadership Skills

Problem-Solving

Communication Skills

Bilingual (Spanish or Armenian)

Education

Bachelor’s degree in healthcare administration

Bachelor’s degree in nursing (BSN preferred)

Bachelor’s degree in business administration

Tools

Electronic Medical Records (EMR) systems

Kinnser

WellSky

Homecare Homebase

Job description

Home Health and Hospice Operations Manager

2 days ago Be among the first 25 applicants

About Us

Sunset Healthcare is a trusted provider of home health, palliative, and hospice care in the Los Angeles community. Our mission is to deliver compassionate, patient-centered care that makes patients and their families feel like part of the Sunset Healthcare family. We are looking for a dynamic Operations Manager to oversee the day-to-day operations of our home health and hospice services, ensuring compliance, efficiency, and high-quality patient care.

Job Summary

The Home Health & Hospice Operations Manager is responsible for the overall management and efficiency of our home health and hospice divisions. This role ensures regulatory compliance, improves operational workflows, manages staff performance, and enhances patient care services. The ideal candidate will have strong leadership skills, a deep understanding of home health and hospice regulations, and experience in healthcare operations.

Key Responsibilities

Operational Management

• Oversee the daily operations of home health and hospice services to ensure smooth and compliant functioning.
• Implement policies and procedures that align with state, federal, and accreditation standards (CMS, Joint Commission, ACHC, CHAP).
• Ensure timely and accurate patient admissions, discharges, and transitions between care services.
• Work closely with the Clinical Director, Case Managers, and field staff to improve operational efficiency and patient satisfaction.

Regulatory Compliance & Quality Assurance

• Monitor and ensure compliance with Medicare, Medicaid, and private insurance requirements.
• Lead audits and surveys from regulatory bodies (CDPH, CMS, Joint Commission, ACHC, CHAP).
• Implement quality improvement programs to enhance patient care outcomes and satisfaction.
• Ensure electronic medical records (EMR) and documentation are completed accurately and timely.

Team Leadership & Staff Management

• Supervise and support clinical and administrative staff, ensuring effective coordination and communication.
• Conduct performance evaluations, training, and mentoring to improve team efficiency.
• Partner with HR to handle recruitment, onboarding, and retention of top healthcare professionals.
• Address staff concerns, conflicts, and performance issues proactively.

Financial & Business Development

• Assist in managing budgets, cost control, and financial reporting for the home health and hospice divisions.
• Identify growth opportunities, including partnerships with hospitals, skilled nursing facilities (SNFs), and physician groups.
• Work with the marketing team to enhance referral relationships and community engagement.

Patient & Family Experience

• Ensure patients and families receive high-quality, compassionate, and culturally competent care.
• Address and resolve patient or family concerns to maintain excellent service standards.
• Develop programs to improve patient engagement, satisfaction, and continuity of care.

Qualifications & Requirements

• Bachelor’s degree in healthcare administration, nursing (BSN preferred), business administration, or a related field.
• Minimum 3-5 years of experience in home health, hospice, or healthcare operations management.
• Strong knowledge of Medicare Conditions of Participation (CoPs), state/federal regulations, and accreditation standards.
• Experience with electronic medical records (EMR) systems, such as Kinnser, WellSky, or Homecare Homebase.
• Excellent leadership, problem-solving, and communication skills.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Bilingual (Spanish or Armenian preferred but not required).

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Home Health Care Services