Home Hardware - Sales Associate

Central Network Retail Group LLC; Vidalia (LA); On-site; USD 26,000 - 32,000; Full time

Job summary

Central Network Retail Group LLC is seeking a Retail Sales Associate to deliver excellent customer service, help customers select products, and keep the store looking inviting. You will greet customers, answer questions about merchandise, pricing, and promotions, and operate the cash register.

The role requires strong math, communication, and organizational skills, ability to lift up to 100 lbs, and willingness to learn about lumber and hardware items.

Qualifications

• Experience in retail sales or customer service.
• Ability to lift and load merchandise up to 100 lbs.
• High school diploma or equivalent preferred.

Responsibilities

• Greet customers and provide friendly service.
• Assist customers in locating products and making purchasing decisions.
• Operate cash register, handle payments, and issue receipts.
• Maintain a clean, organized sales floor and restock displays.
• Follow store policies, loss prevention, and safety guidelines.
• Assist with opening and closing duties.

Skills

Customer service

Communication

Problem solving

Organizational skills

Math skills

Education

High school diploma or equivalent

Tools

Point-of-Sale (POS) systems

Job description

The Retail Sales Associate is responsible for delivering excellent customer service, assisting customers with product selection, and maintaining the store’s appearance. This role plays a key part in achieving sales goals and ensuring customer satisfaction.

Key Duties and Responsibilities

Greet customers and provide friendly, helpful service

Assist customers in locating products and making purchasing decisions

Answer questions about merchandise, pricing, and promotions

Operate the cash register, handle payments, and issue receipts

Maintain a clean, organized, and well-stocked sales floor

Replenish inventory and organize displays as needed

Follow all company policies and procedures, including loss prevention

Assist with opening and closing duties as required

Handle customer complaints or direct them to a manager when necessary

Stay informed on new products, sales, and store promotions

• Smile and greet all customers who enter the department or come within a normal speaking radius of the sales associate. The greeting should include an open-ended question such as “How may I assist you today?” or “What can I help you find today?”
• Practice excellent customer service and listen intently to customer needs.
• Build customer confidence by supplying product knowledge and technical assistance as it relates to the selection, use, and installation of products sold by CNRG.
• Perform sales counter functions such as order entry, special orders, and price lookup.
• Accept and respond to telephone inquiries from customers in a polite manner that provides the information sought by the customer.
• Write sales orders and special orders using CNRG point-of-sale systems in an appropriate manner and so orders are processed completely and correctly by suppliers the first time.
• Assist in cycle counting of inventory according to a schedule established by management.
• Assist with customer loading of items purchased in the store as necessary..
• Follow company safety guidelines and basic safety practices at all times. Participate in regular store safety meetings.

Qualifications

Must be able to perform each duty and responsibility in a satisfactory manner. Qualifications include previous work experience dealing with retail sales or general customer service. Must possess strong math, reading, writing, and speaking skills, and a friendly demeanor. Must possess problem-solving ability and good organizational skills, and must be able to communicate using telephone and e-mail. Basic knowledge of lumber, building materials, or general hardware merchandise is required, and specific departmental expertise is preferred. Must be able to lift and load merchandise weighing up to 100 lbs. for various amounts of time, lift and load merchandise over six feet off the ground, climb a ladder, and maneuver safely at the store. High school diploma or equivalent is preferred.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.