Home Hardlines/Lead Clerk

Kroger; Medford (OR); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

Kroger is seeking a store associate to deliver outstanding customer service, perform cashier tasks, and support department operations. The role emphasizes safety, product knowledge, and accurate handling of transactions in a fast-paced store environment.

Ideal candidates will communicate well, be comfortable with basic math, and maintain a welcoming store atmosphere. A high school diploma is preferred, and bilingual abilities are a plus for serving diverse customers.

Qualifications

• Ability to communicate clearly with customers and team members.
• Basic math skills for cash handling and transactions.
• Ability to stay calm and productive in busy retail environments.
• Must meet the physical demands of the role, including standing for long periods.
• Must be 18 years of age or older.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Adhere to all local, state and federal health and civil codes.
• Create an environment where customers feel welcome and appreciated by answering questions.
• Know product locations and respond to product-related inquiries.
• Inform and educate associates about current promotions and store ads.
• Maintain awareness of inventory and stock conditions and report discrepancies.
• Observe store hours and demonstrate effective merchandising.
• Complete cashier functions accurately and follow loss prevention and safety policies.
• Reinforce safety programs and report unsafe conditions or incidents.

Skills

Effective communication

Basic math

Stress management

Physical stamina

18+ age requirement

Retail experience

Second language

Education

High school diploma or equivalent

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Support the day-to-day functions of the department operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Adhere to all local, state and federal health and civil codes.

Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.

Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.

Understand the store's layout and be able to locate products.

Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions that affect the department.

Stay current with present, future, seasonal and special ads.

Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.

Observe scheduled shift operating hours.

Demonstrate creative merchandising.

Condition all products in assigned sections according to company policy.

Understand and perform cashier functions.

Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.

Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.

Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.

Notify management of customer or employee accidents.

Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.

Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum

• Effective communication skills
• Knowledge of basic math: counting, addition, and subtraction
• Ability to handle stressful situations
• Must be able to meet the minimum physical demands of the position
• Must be 18 or older

Desired

• Retail experience
• High school diploma or equivalent
• Second language: speaking, reading and/or writing