Home Furnishings Associate

Broad River Retail; Fayetteville (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

100% commission-based pay

Medical, dental, vision, and life保险

Paid time off and 401K matching

Employee discount (40%) at BRR located

Career growth opportunities

Job summary

Broad River Retail is seeking an on-site Home Furnishing Associate to guide guests in creating personalized living spaces. You will present product options, upsell solutions, and assist with financing and delivery to ensure customer satisfaction.

Ideal candidates thrive in fast-paced retail environments, bring strong communication skills, and enjoy building relationships. This role offers uncapped earnings with a 100% commission structure and growth opportunities within BRR.

Qualifications

• Experience in high-customer-expectation environments such as sales, hospitality, or retail.
• Entrepreneurial mindset with a strong sense of teamwork.
• Coachable, self-motivated, and eager to continuously learn and grow.
• High-energy, people-focused individual who goes above and beyond to exceed customer expectations.
• Professional, positive, resilient, and goal-driven with a strong work ethic.
• Detail-oriented with excellent follow-up and follow-through skills.
• Strong time-management abilities and thrives in a fast-paced retail sales setting.
• Excellent interpersonal and communication skills—both verbal and written.
• Comfortable with technology, including basic computer skills and proficiency with iPads or tablets.
• Developed problem-solving skills and the ability to focus attention on details.
• Ability to build and maintain trusted partnerships with business stakeholders and leadership.
• Willingness to work a flexible schedule, including nights and weekends.

Responsibilities

• Greet guests upon arrival and develop lasting customer relationships.
• Present and discuss furnishing options based on customer needs and goals.
• Utilize sales and upselling techniques.
• Market new sales, events, and financing options.
• Assist customers in financing, purchasing, delivery, and satisfaction.
• Continue professional training to expand product knowledge and skills.
• Support scheduling and coordination of deliveries and services.

Skills

Customer service

Upselling

Teamwork

Communication

Adaptability

Time management

Problem solving

iPad proficiency

Tools

iPad proficiency

Job description

Home Furnishing AssociateCULTURE SNAPSHOTBroad River Retail is an organization of integrity, diversity, and culture working together for the purpose of ‘Furnishing Life’s Best Memories’. At Broad River, we call all our employees “Memory Makers.” We do this because we know everyone who works for our Company has the power to make positive memories not only for our Guests, but also for their families, co-workers, and communities.We take pride in training and developing our teams so that they can provide a premier customer experience to every Guest. Our Memory Makers are the driving force that has led us to being the largest and fastest-growing Ashley licensee in the U.S. and landing us on the Top Places to Work list two years in a row in our industry.AT A GLANCEThe Home Furnishing Associate reports directly to the General Manager and is part of the Retail Performance team. In this customer-facing retail sales role, you’ll go beyond selling furniture—you’ll guide customers through creating personalized living spaces and help them find the perfect sleep system to match their lifestyle.We’re looking for motivated, results-driven sales professionals who thrive in a fast-paced environment and are excited by the opportunity to have an uncapped earning potential. If you enjoy building relationships, closing sales, and making a real impact on people’s lives and homes, this is the role for you.DAY IN THE LIFE AS THIS MEMORY MAKERGreeting guests upon their arrival in our retail showroom, learning their motivation for their visit, and developing a lasting customer relationship.Presenting and discussing various home furnishing product options based upon your discovery of your prospective clients, including lifestyle, needs, and goals, during the sales consultation.Utilizing sales and upselling techniques.Marketing new sales, special events, and financing options.Assisting customers in financing, purchasing, delivery, and achieving ultimate satisfaction.Increasing personal knowledge of products, sales techniques, and promotions through continuous professional training and development.WORKPLACE ENVIRONMENTWhile performing the duties of this job, the employee is:Ability to work independently, as well as in a collaborative team environment within an office setting.Physical requirements such as extended periods of standing may be required.Must be able to lift up to 15 pounds at a time.Ability to communicate effectively verbally, in writing, and/or electronically.Ability to use logical reasoning for simple and complex problem solving.Flexible work schedule, which may include nights and weekends.We provide the tools, training and support to help you succeed and maximize your earnings.In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position.MEMORY MAKER PERKS & BENEFITSThis is a 100% commission-based role with uncapped earning potential.Most of our sales professionals earn $70,000-$100,000, with top performers exceeding that range.Your income is directly tied to your performance.Medical, dental, vision, and life insurance optionsPaid time off and 401K matching contributionEmployee discount (40%) at BRR locationsInternal Opportunities for career growth and advancementOUR COMMITMENT TO YOUBroad River Retail is committed to creating a place where everyone feels respected, valued, and able to reach their full potential. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of Memory Makers, we firmly believe our work is at its best when everyone feels free to be their most authentic self.WHAT YOU’LL NEED TO SUCCEEDIdeal candidate will have experience in high-customer-expectation environments such as sales, hospitality, or retail.Entrepreneurial mindset with a strong sense of teamwork.Coachable, self-motivated, and eager to continuously learn and grow.High-energy, people-focused individual who goes above and beyond to exceed customer expectations.Professional, positive, resilient, and goal-driven with a strong work ethic.Detail-oriented with excellent follow-up and follow-through skills.Strong time-management abilities and thrives in a fast-paced retail sales setting.Excellent interpersonal and communication skills—both verbal and written.Comfortable with technology, including basic computer skills and proficiency with iPads or tablets.Developed problem-solving skills and the ability to focus attention on details.Ability to build and maintain trusted partnerships with business stakeholders and leadership.Willingness to work a flexible schedule, including nights and weekends