Home Delivery Agent

MCI; Dallas (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Job summary

MCI is hiring a Customer Service Representative in Dallas, TX, to provide exceptional support across customer service, technical assistance, and sales. The position involves managing customer interactions, promoting products, and ensuring a best-in-class experience through effective problem-solving skills.

The ideal candidate should have a high school diploma, be fluent in English, and possess strong communication and organizational abilities. Benefits include health coverage, paid time off, and opportunities for career growth.

Qualifications

• Must be 18 years or older.
• Typing speed of at least 20 words per minute.
• Comfortable navigating Windows PC applications.

Responsibilities

• Manage inbound and outbound customer interactions with professionalism.
• Provide effective, personalized solutions to customer needs.
• Escalate complex issues when necessary.

Skills

Fluent in English

Proficient in data entry

Excellent communication skills

Basic proficiency in Microsoft Office

Strong organizational skills

Education

High school diploma or equivalent

Job description

Location

Dallas, TX

Position Overview

Customer Service Representative. Provide support across customer service, technical assistance, and sales. Engage customers nationwide, resolve issues, promote products, and ensure best‑in‑class experience.

Position Responsibilities

• Manage inbound and outbound customer interactions with professionalism and courtesy.
• Actively listen to customer needs and provide effective, personalized solutions.
• Use internal systems to manage accounts and process claims accurately.
• Follow established scripts, policies, and procedures to ensure consistency.
• Leverage training and knowledge bases to respond to inquiries confidently.
• Maintain confidentiality and handle personal information responsibly.
• Escalate complex issues to the appropriate team when necessary.
• Strive for first‑call resolution through effective problem solving.
• Participate in training and stay current on system and process updates.
• Meet attendance and scheduling expectations consistently.

Candidate Qualifications

• Must be 18 years or older.
• High school diploma or equivalent required.
• Fluent in English (spoken and written).
• Typing speed of at least 20 words per minute.
• Proficient in data entry and basic computer use.
• Basic proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Comfortable navigating Windows PC applications and learning new systems.
• Reliable high‑speed wired internet connection (minimum 20 Mbps download).
• Strong communication and organizational skills.
• Dependable with excellent attendance and punctuality.
• Skilled in troubleshooting and resolving customer concerns.
• Customer‑focused with empathy, patience, and responsiveness.
• Able to multitask, stay focused, and manage time independently.
• Team‑oriented with a strong commitment to customer satisfaction.
• Thrives in a dynamic, fast‑paced environment.
• Excellent interpersonal skills and the ability to build rapport with customers and colleagues.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Compensation & Benefits

Starting compensation is based on experience. Benefits include:

• Paid Time Off: Earn PTO and paid holidays.
• Incentives & Rewards: Daily, weekly, and monthly contests with cash bonuses and prizes.
• Health Benefits: Full‑time employees eligible for comprehensive medical, dental, and vision coverage after 60 days; all employees have access to MEC plans after 30 days.
• Retirement Savings: Available retirement savings programs.
• Disability Insurance: Short‑term disability coverage.
• Life Insurance: Options to safeguard loved ones.
• Supplemental Insurance: Accident and critical illness coverage.
• Career Growth: Focus on internal promotions.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Team‑oriented culture.
• Casual Dress Code.

Physical Requirements

Professional office environment. Required to sit/stand for long periods while using a computer and telephone headset. May need to move around office, reach, lift or move objects up to 40 pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act, MCI provides reasonable accommodations when requested.

Diversity and Equality

At MCI and its subsidiaries we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a workplace free from discrimination, treating employees with dignity and respect. MCI does not discriminate on the basis of age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.