Home Care Field Supervisor for Veterans

Live Well Home Care; Meridian (ID); Presencial; USD 48.000 - 68.000; Jornada completa

Descripción de la vacante

Live Well Home Care in Meridian, Idaho is seeking a care services supervisor to oversee client visits, document care plans, and monitor caregiver performance. You will open cases, confirm documentation, assess client needs, and ensure services align with each client's Service Plan.

You will coordinate with the Branch Manager, schedule qualified PCAs, complete EVV timekeeping, maintain client and personnel files, and ensure accurate EMR documentation.

Formación

• Excellent verbal and written communication abilities.
• Strong interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management with ability to meet deadlines.
• Strong analytical and problem-solving abilities.
• Ability to prioritize tasks in a fast-paced environment.
• Proficient with Microsoft Office Suite.

Responsabilidades

• Calls new clients to set up home visits.
• Opens cases with clients and confirms documentation.
• Assesses clients’ situation and environment.
• Reviews caregiver performance and quality of care.
• Conducts follow-up visits as needed or requested.
• Documents visits and communications with clients and caregivers.
• Manages EVV timekeeping and monitors shifts and mileage.
• Maintains 95%+ authorization/utilization and compliant charts.
• Ensures EMR documentation is filed correctly.
• Coordinates with Branch Manager on incidents and complaints.
• Assists with recruiting, hiring, and onboarding new attendants.
• Provides training and coaching to attendants as needed.
• Attends daily/weekly meetings and HR/compliance updates.

Conocimientos

Verbal communication

Written communication

Customer service

Organizational skills

Time management

Analytical skills

Problem solving

Prioritization

Microsoft Office

Herramientas

Microsoft Office Suite

Descripción del empleo

Duties/Responsibilities:

• Calls new clients to set up home visits.
• Opens cases with clients, including confirming proper documentation and information is obtained.
• Assess clients’ situation and environment.
• Reviews and assesses the quality of care performed by the caregivers.
• Conducts follow-up visits as needed or requested.
• Documents all visits and communication with clients and caregivers.
• Conducts client surveys every 3-4 months for home visits.
• Distributes necessary supplies to caregivers/clients as needed.
• Responsible for scheduling qualified PCA’s to work all authorized hours according to each client’s Service Plan.
• Provide verbal and/or face to face attendant orientations
• Complete daily monitoring of all attendant timekeeping through EVV, including monitoring for missed or late shifts, ensuring all hours are worked, and tracking for mileage, overtime, and travel time.
• Maintaining an authorization / utilization percentage of 95% or greater
• Maintain compliance for all client charts by filing all forms timely and maintaining stacking order
• Maintain compliance for all personnel files by filing all forms timely and maintaining stacking order
• Ensure all communication with clients is documented in the Electronical Medical Record and filed accordingly in the client file
• Maintain regular communication with clients and attendants to ensure satisfaction with service delivery
• Coordinate with Branch Manager to provide documentation for client and employee incidents and complaints
• Assist with Client Admissions and Supervisory Visits when requested by Branch Manager
• Attend daily and weekly meetings, including stand up/stand down, authorization/utilization review, and HR and Compliance Updates with Branch Manager
• Assist with recruiting, hiring, and orienting new attendants
• Provide new attendants with access and support for the online training platform
• Provide ongoing training and coaching to attendants when needed
• Complete timely annual performance evaluations for all attendants
• Completes other assignments as requested and assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.