Home Care Customer Service Manager

All Ways Caring HomeCare; Melbourne (FL); On-site; USD 51,577,000 - 57,308,000; Full time

Benefits offered by this job

Competitive pay

Daily pay

Tuition reimbursement

Flexible schedules

Referral bonuses

Benefits & 401K

Career growth

Job summary

All Ways Caring HomeCare in Melbourne, FL is seeking a Home Care Customer Service Manager to oversee client satisfaction and quality care in a fast-paced home care setting. You will supervise caregivers, manage scheduling, and maintain strong relationships with referral sources while ensuring proper documentation and compliance.

Ideal candidates have an associate or bachelor’s degree in a related field, are reliable, communicative, and customer-focused, with a valid driver’s license and the

Qualifications

• Associate or bachelor's degree in business, Nursing, Social Services, or related field preferred (per regulatory requirements)
• Accountable, reliable, and ability to work independently with good judgement
• Valid driver's license and auto insurance
• Effective verbal and written communication
• Excellent customer service skills

Responsibilities

• Oversee quality care and overall client satisfaction
• Supervise and provide guidance to the Caregivers who provide direct care to the clients served
• Manage employee scheduling, identify problem situations, and implement proactive solutions
• Maintain strong and positive relationships with referral partners, payor sources, and clients
• Ensure proper documentation and record-keeping
• Conduct periodic home visits and safety checks

Skills

Verbal communication

Written communication

Customer service

Driver's license

Education

Associate or Bachelor's degree in Business, Nursing, Social Services, or related field

Job description

Home Care Customer Service Manager

Job Locations: US-FL-MELBOURNE

Pay Information

• Pay Min: USD $18.00/Hr.
• Pay Max: USD $20.00/Hr.

About our Line of Business

All Ways Caring HomeCaredelivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit www.allwayscaring.com. Follow us on Facebook and LinkedIn.

Overview

Who we are looking for:

The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.

Seeking a self-motivated professional with prior scheduling and management or supervisory experience

• An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency
• A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships
• An experienced communicator and problem solver who is well-organized

What you will receive:

• Great company culture
• Competitive pay with daily pay options available
• Tuition reimbursement and campus partnerships
• Flexible work schedules close to home
• Referral bonuses
• Benefits, Supplemental Plans, EAP, and 401K participation
• Career growth and development opportunities

External Job Description

What you will do:

Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.

Responsibilities include, but not limited to:

• Oversee quality care and overall client satisfaction
• Supervise and provide guidance to the Caregivers who provide direct care to the clients served
• Manage employee scheduling, identify problem situations, and implement proactive solutions
• Maintain strong and positive relationships with referral partners, payor sources, and clients
• Ensure proper documentation and record-keeping
• Conduct periodic home visits and safety checks

Qualifications

What you will need:

• Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
• Accountable, reliable, and ability to work independently with good judgement
• Valid driver's license and auto insurance
• Effective verbal and written communication
• Excellent customer service skills

Salary Range

USD $18.00 - $20.00 / Hour

Location : Special Notice

This position is subject to a level 2 background screening. For more information on the Florida state background screening process and standards, please access and review the Care Provider Background Screening Clearinghouse.