Home Care Coordinator

Fedelta Home Care; Tacoma (WA); On-site; USD 52,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer match

Paid Time Off (PTO)

Nine paid company holidays

Annual Health & Wellness stipend

Employee referral bonus

Employee scholarship program

Monthly performance-based bonuses

Mileage reimbursement

Commuter benefits

Perks at Work discounts

Coffee and snacks in the office

Job summary

Fedelta Home Care is seeking a Home Care Coordinator (HCC) to support caregiver recruitment, onboarding, compliance, staffing, and day-to-day branch operations in our Tacoma office.

The role collaborates with Home Care Supervisors, HR, and operations to ensure caregivers are recruited, hired, trained, scheduled, and supported throughout employment, while maintaining HIPAA compliance and high client satisfaction.

Qualifications

• Strong organizational and time-management skills.
• Excellent attention to detail and follow-through.
• Ability to prioritize and manage multiple responsibilities in a fast-paced environment.
• Strong verbal and written communication skills.
• Professionalism and excellent customer service skills.
• Ability to handle stressful or sensitive situations with discretion.
• Strong interpersonal and relationship-building skills.
• Ability to learn and navigate multiple computer systems and software platforms.

Responsibilities

• Recruit, interview, and coordinate the hiring of qualified caregivers and field employees.
• Partner with Home Care Supervisors to understand staffing needs.
• Represent the branch at job fairs, hiring events, community events, and other recruitment activities.
• Coordinate pre-employment requirements, including background checks and screenings.
• Facilitate onboarding sessions and ensure new hires are prepared and compliant before field assignments.
• Support employee offboarding, including required documentation and record maintenance.
• Maintain accurate employee information in WellSky and other systems.
• Track training, licenses, and certifications; coordinate renewals and compliance.
• Assist with client communications, scheduling updates, and start-of-care outreach.
• Support caregiver assignments and client information within agency systems.

Skills

Organizational skills

Time-management

Attention to detail

Communication skills

Customer service

Discretion in sensitive situations

Interpersonal skills

Independent work with collaboration

Problem-solving

Tech literacy

Education

High school diploma or GED

Tools

WellSky Personal Care

MS Office (Word, Excel, Outlook)

Job description

Work Location: In-office Tacoma Branch

Job Posting TitleHome Care CoordinatorJob DescriptionHome Care CoordinatorJob Description

Fedelta Home Care is seeking a Home Care Coordinator (HCC) to support caregiver recruitment, onboarding, compliance, staffing, and day-to-day branch operations.

The HCC works closely with Home Care Supervisors, Human Resources, and operations teams to ensure caregivers are recruited, hired, prepared, scheduled, and supported throughout their employment. This role is essential to maintaining quality care, regulatory compliance, strong caregiver engagement, and an exceptional experience for both clients and employees.

The ideal candidate is organized, dependable, highly communicative, and able to manage multiple priorities in a fast-paced home care environment.

We are specifically seeking a candidate who lives in Pierce County or within 30 minutes of the office.

Work Location: In-office Tacoma Branch

Pay:$25.00–$28.00 per hour, based on experience

What You’ll DoRecruitment & Onboarding

• Recruit, interview, and coordinate the hiring of qualified caregivers and field employees.
• Partner with Home Care Supervisors to understand staffing needs.
• Represent the branch at job fairs, hiring events, community events, and other recruitment activities.
• Coordinate pre-employment requirements, including background checks, employment eligibility verification, and required screenings.
• Facilitate onboarding sessions and ensure new hires are prepared and compliant before beginning field assignments.
• Support employee offboarding, including required documentation, system updates, access changes, and record maintenance.

Compliance & Employee Records

• Maintain accurate employee information in Wellsky,ADP, SharePoint, and personnel files.
• Maintain required personnel, medical, I-9, WOTC, training, licensing, and certification records.
• Conduct regular audits to ensure employee files are accurate, complete, and compliant.
• Track required training, continuing education, licenses, certifications, and work assessments.
• Coordinate renewals, screenings, and compliance requirements as needed.
• Maintain strict confidentiality of employee and client information and follow HIPAA requirements.
• Support Home Care Supervisors with coaching, corrective action documentation, and other employee-related compliance matters as directed.

Staffing & Client Support

• Support Home Care Supervisors with caregiver staffing, caregiver-client matching, and coverage needs.
• Assist with communication regarding schedule changes between clients and caregivers.
• Assist with client communication, including start-of-care outreach, scheduling updates, and routine service-related inquiries.
• Assist with new client intakes by collecting required information and coordinating documentation.
• Assist with in-home client assessments as directed by the Home Care Supervisor.
• Support caregiver assignments, schedules, and client information within WellSky and other agency systems.
• Assist with client satisfaction follow-ups and service quality initiatives.

Operations & Team Support

• Support benefits administration and annual enrollment activities as directed by the Benefits & Payroll Specialist.
• Serve as a point of contact for employment-related questions from applicants, caregivers, and supervisors, escalating complex or sensitive matters appropriately.
• Support the Safety Committee program, including meetings, communications, and required training initiatives.
• Serve as a point of contact for regional offices regarding vendor visits, PPE distribution, office access, and other operational needs.
• Learn, model, and uphold Fedelta Home Care’s mission and values.
• Perform other duties and responsibilities as assigned based on business needs.

What We’re Looking For

The successful candidate will have:

• Strong organizational and time-management skills.
• Excellent attention to detail and follow-through.
• Ability to prioritize and manage multiple responsibilities in a fast-paced environment.
• Strong verbal and written communication skills.
• Professionalism and excellent customer service skills.
• Ability to handle stressful or sensitive situations with discretion.
• Strong interpersonal and relationship-building skills.
• Ability to work independently while also collaborating effectively with caregivers, clients, supervisors, applicants, and internal teams.
• Critical-thinking and problem-solving skills.
• Ability to learn and navigate multiple computer systems and software platforms.

Education & Experience

• High school diploma, GED, or equivalent required.
• At least one year of recruiting experience strongly preferred, but not required.
• Previous healthcare or home care experience strongly preferred, but not required.
• Equivalent education, training, or related experience demonstrating the ability to successfully perform the essential functions of the position will be considered.

Certifications & Requirements

Relevant certificates such as aPHR, PHR, SHRM-CP, CNA, HCA, or similar credentials are preferred but not required.

Must be able to successfully complete required pre-employment and ongoing background checks.

Computer Skills

• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Experience with or the ability to quickly learn HRIS, ATS, CRM, EMR, and healthcare-related systems.
• Experience with WellSky Personal Care or similar home care/healthcare systems is preferred.

Supervisory Responsibilities

The Home Care Coordinator does not have direct supervisory responsibility. Matters requiring supervisory authority should be escalated to the appropriate Home Care Supervisor, HR Director, Home Care Director, or Lead.

Compensation & Benefits

$25.00–$28.00 per hour, based on experience

• Medical, dental, and vision insurance available the first of the month following your hire date
• Employer-paid basic life insurance and AD&D coverage
• 401(k) with immediate vesting and a generous employer match
• Paid Time Off (PTO)
• Nine paid company holidays
• Annual Health & Wellness stipend
• Employee referral bonus program
• Employee scholarship program
• Monthly performance-based bonus opportunities
• Mileage reimbursement
• Commuter benefits
• Employee discounts through Perks at Work
• Complimentary coffee and snacks in the office

Join Fedelta Home Care

If you are organized, people-focused, and enjoy a role where no two days are exactly the same, we’d love to hear from you. The Home Care Coordinator is an important part of our team and plays a direct role in supporting our caregivers, clients, and branch operations.