Home-Based Reservation Specialist

Jones Express Travel; Evansville (PA); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Exclusive travel perks

Ongoing training and support

Job summary

Jones Express Travel is looking for a dedicated Home-Based Reservation Specialist in Evansville, Pennsylvania. In this role, you will guide clients through every stage of their travel journey, ensuring a seamless experience from planning to return home.

Your responsibilities include responding to client inquiries, supporting booking modifications, and providing accurate travel information. The position offers remote flexibility and exclusive travel perks, making it ideal for those enthusiastic about travel and customer service.

Qualifications

• Background in customer service, ideally in travel, tourism, or hospitality.
• Proactive mindset and strong organizational habits.
• Ability to learn new systems and booking tools quickly.

Responsibilities

• Respond to client inquiries in a timely and professional manner.
• Support clients with booking modifications and cancellations.
• Provide accurate information regarding destinations and agency processes.
• Follow up with clients to confirm travel plans and gather feedback.
• Address concerns with empathy and ensure client satisfaction.

Skills

Excellent communication skills

Customer service background

Attention to detail

Tech-savvy

Job description

About the job Home-Based Reservation Specialist

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At Jones ExpressTravel Agency USA, based in Ephrata, PA, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

Key Responsibilities

Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.

Support clients with booking modifications, cancellations, and special travel requests.

Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.

Follow up with clients to confirm travel plans and gather feedback post-trip.

Address concerns with empathy and efficiency, ensuring client satisfaction.

Remote flexibility – work from anywhere, with hours that fit your lifestyle.

Exclusive travel perks and access to industry-only discounts.

Professional growth – ongoing training and support from a dedicated team.

Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

Excellent communication skills—both written and verbal.

A background in customer service, ideally within travel, tourism, or hospitality.

High attention to detail, strong organizational habits, and a proactive mindset.

Tech-savvy and able to learn new systems and booking tools quickly.

A genuine enthusiasm for travel and helping others create memorable experiences.