Home-Based Member Services Representative

Lever, Inc.; South Bend (IN); Remote; USD 52,000 - 74,000; Full time

Job summary

Lever, Inc. is seeking a client-facing, fully remote specialist to guide families through benefits enrollment and conversations. You will be paired with a growing team, provided with tools and mentorship, and expected to enroll and support clients who asked for guidance.

The position emphasizes clear communication, self-discipline, and openness to a proven process, with a focus on benefits discussions rather than mere sales energy.

Qualifications

• Clear, human communication required.
• Discipline without a supervisor in the hallway.
• Openness to a proven process.
• Interest in benefits conversations, not just "sales energy".

Responsibilities

• Enroll and support clients who asked for guidance.
• Work with a growing team and mentors.
• Represent the process and maintain client relationships.

Skills

Clear communication

Self-discipline

Process openness

Benefits discussions

Job description

Client-facing, fully remote, financial services.

You are paired with a growing team, given tools and mentorship, and expected to enroll and support clients who asked for guidance.

The deal

1. Home office. Web presentations.
2. Work that matters to families.
3. Training and leaders who stay involved.
4. A schedule you can build around real life.
5. A portfolio you keep serving - not a stack of one-off calls.

Requirements

• Communication that is clear and human
• Discipline without a supervisor in the hallway
• Openness to a proven process
• Interest in benefits conversations, not just "sales energy"