Holiday Retail Lead - Seasonal Assistant Manager

Cherry Hill Programs Inc.; Lancaster (OH); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Leadership experience

Flexible scheduling

Same day pay

Referral program

Holiday perks for family

Free Santa visit

Photo print credits

Job summary

Cherry Hill Programs Inc. River Valley Mall in Lancaster, OH is seeking a Seasonal Holiday Retail Assistant Manager to support the Local Manager in delivering exceptional guest experiences, leading the seasonal team, and driving sales and photo operations during the busy holiday season.

You will help with hiring, scheduling, training, opening and closing procedures, and guest service excellence, while ensuring safety and high-quality photo experiences for families visiting Santa.

Qualifications

• Must be at least 18 years of age.
• Strong communication, organization, time management, and problem-solving skills.
• Comfortable in a cash handling/sales transaction position.
• Able to lead a team, work independently, and make sound decisions.
• Availability to attend required pre-season training.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and peak retail periods.
• Available to work a minimum of 20 hours a week or as needed.
• Ability to lift and carry equipment up to 10-25 pounds and stand for prolonged periods.

Responsibilities

• Promote a positive, collaborative environment while upholding company values and policies.
• Support opening-day preparations, including hiring completion, inventory, equipment setup/testing, scheduling, training, and opening/closing procedures.
• Capture photos and help guests choose memorable souvenirs to take home.
• Photography experience not required.
• Resolve customer concerns and service issues to support a positive guest experience.
• Lead by example and reinforce procedures set by senior management.
• Troubleshoot technical issues and elevate to IT or Local Management as needed.
• Assist the Local Manager with inventory, scheduling, training, recruiting, and other administrative tasks.
• Perform other duties as assigned.

Skills

Communication

Organization

Time management

Problem-solving

Cash handling

Team leadership

Scheduling

Training

Flexibility

Customer service

Education

High school diploma or equivalent

Job description

Cherry Hill Programs Inc. River Valley Mall in Lancaster, OH is seeking a Seasonal Holiday Retail Assistant Manager to support the Local Manager in delivering exceptional guest experiences, leading the seasonal team, and driving sales and photo operations during the busy holiday season.

You will help with hiring, scheduling, training, opening and closing procedures, and guest service excellence, while ensuring safety and high-quality photo experiences for families visiting Santa.