Borsheims is seeking a temporary Holiday Gift Wrap Associate to join our team. This role is essential in delivering our Signature Service to every customer.
The Gift Wrap Associate provides Borsheims’ signature service by preparing beautifully wrapped packages that celebrate life’s special moments. This role is responsible for inspecting merchandise, boxing and wrapping items according to brand standards, maintaining gift wrap supplies, and assisting customers at the gift wrap counter. The Gift Wrap Associate supports a positive customer experience by working efficiently, maintaining attention to detail, and ensuring a clean, organized work area.
Job Duties
- Wrap and box merchandise neatly and efficiently according to store standards
- Inspect and clean merchandise prior to packaging
- Match sales receipts to items to ensure accuracy
- Maintain inventory of gift wrap supplies and restock as needed
- Greet customers and assist them at the gift wrap counter
- Carry packages for customers upon request
- Keep gift wrap area clean, organized, and well maintained
- Perform other related duties as assigned
Experience and Skills
- Previous retail, customer service, or gift-wrapping experience preferred
- Strong attention to detail and ability to follow wrapping standards
- Manual dexterity and comfort handling small or delicate items
- Ability to work efficiently in a fast-paced environment
- Friendly communication skills and a customer-service mindset
- Dependable, organized, and able to work collaboratively with a team
Essential Job Functions
- Ability to work assigned schedule on a regular basis.
- Ability to pay close attention to detail when wrapping packages.
- Ability to communicate with customers, co-workers, and business contacts in a courteous and professional manner.
- Ability to see well enough to read small print, identify merchandise, spot flaws in merchandise, and read a computer screen and printout.
- Ability to hear and speak well enough to converse with others in person, via telephone and paging system.
- Ability to move about the store from department to department, get behind narrow counter areas, bend down or reach up into drawers/shelves, and climb a ladder to retrieve merchandise/boxes from shelves.
- Dexterity to write in small print, handle small jewelry/gift items, fold tissue and boxes, pull paper and tear from rolls, tie bows, use scissors, and operate a computer keyboard.
- Stamina to stand and/or walk for over eight hours.
- Ability to lift and carry approximately 20 lbs.
Borsheims is a luxury jewelry and gift retailer and a proud member of the Berkshire Hathaway family. We value our employees and provide a family-friendly work environment and a flexible schedule for all. If hired, you would be eligible to enjoy Borsheims‘ excellent benefits, which include:
- Medical, Dental, Vision, and Life Insurance
- Flexible Spending Account
- Wellness Program
- 401(k)
- Paid Medical and Parental Leave
- Paid Time Off and Holiday Pay
- Employee Discount
- Service Awards
- Promote-from-Within Philosophy
- Ongoing Education and Training
Schedule
- Sundays off (except during the holiday season)
Mission
We are privileged to share in the special moments in our customers' lives. We will treat each opportunitywith the respect and importance it deserves by providing exceptional customer service.
Values
Our values are the core principles that guide the behavior and decision-making of Borsheims team members. These valuesreflect our culture and mission, influencing how team members interact with each other, customers, and stakeholders.By aligning individual actions with these values, we aim to create a cohesive work environment that promotes collaborationand drives success.
- Respect: I demonstrate respect for team members. I treat people with care, concern and consideration. I take time to listen to team members' and customers' concerns and communicate in a positive manner.
- Customer Orientation: I understand Borsheims' Mission of celebrating special moments in customers' lives by demonstrating exceptional customer service. I am urgent in the acknowledgement of customers. I greet external and internal customers appropriately. I am there to focus and follow through with customer needs. I follow up in a timely manner and provide realistic expectations.
- Support: I set positive examples by following and supporting company policy, procedure and decisions made. I work on solutions for concerns instead of complaining or placing blame. I may disagree with company decisions and will put forth an effort to understand and support them. I direct concerns to the appropriate supervisor or manager.
- Initiative: I take initiative by identifying what needs to be done and doing it before being asked. I suggest ways to improve business and workplace to management.
- Team Player: I am accountable to self, team and company. I appreciate views of team members. I demonstrate an effort to achieve company goals and work cooperatively toward the same common goal with team members.
- Credibility: I accept responsibility for my own actions by being ethical and trustworthy. I communicate in a straight-forward and honest manner by presenting all the necessary facts pertaining to the situation. I acknowledge my team members' successes and contributions. I am ethical and do not take advantage for personal gain.