HOKA Sales Team Lead

HOKA; Paramus (NJ); On-site; USD 30,307 - 33,062; Part time

Job summary

HOKA is seeking a Seasonal Sales Team Lead to act as Manager on Duty, opening and closing the store, driving key KPIs, and delivering exceptional customer service. You will lead a team, coach associates, and ensure brand standards across daily operations.

Responsibilities include coaching staff, maximizing sales, maintaining store appearance, and supporting local outreach while ensuring compliance with company policies and procedures.

Qualifications

• Two years retail experience preferred.
• Excellent communication skills and ability to convey the HOKA and Deckers Brands vision, mission, and values to team members and customers.
• Highly motivated team player and self‑starter.
• Ability to prioritize and multi‑task in a fast‑paced environment.

Responsibilities

• Function as the Manager on Duty during your shift and drive key hourly business targets such as sales, conversion, ATV, customer capture, and NPS.
• Ensure and model the highest level of customer service possible, as outlined in the HOKA Expert Service Program.
• Prioritize brand and product knowledge training and share this knowledge in customer interactions.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Empower team members through effective communication and recognition.
• Support community by helping with in-store events and local outreach.
• Assist in store administration and operations, including compliance with policies and procedures.
• Support key initiatives and retail programs that enhance the customer journey.
• Respond to problems or difficult situations with professionalism.
• Think critically to solve problems and approach challenges with agility.

Skills

Customer service

Communication

Team player

Multitasking

Education

High School Diploma or GED

Job description

HOKA Sales Team Lead (Seasonal)

Our Sales Leads are integral to the success of the HOKA Brand. As a Sales Lead, you will serve as the Manager on Duty during your shift, responsible for opening and closing the store, driving key business KPIs, and providing excellent customer service. You will create personalized shopping experiences, maintain store operations, and motivate your team to achieve store goals.

Responsibilities

• Function as the Manager on Duty during your shift and drive key hourly business targets such as sales, conversion, ATV, customer capture, and NPS.
• Ensure and model the highest level of customer service possible, as outlined in the HOKA Expert Service Program.
• Prioritize brand and product knowledge training and share this knowledge in customer interactions.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Empower team members through effective communication and recognition.
• Support community by helping with in-store events and local outreach.
• Assist in store administration and operations, including compliance with policies and procedures.
• Support key initiatives and retail programs that enhance the customer journey.
• Respond to problems or difficult situations with professionalism.
• Think critically to solve problems and approach challenges with agility.

Qualifications

• Two (2) years retail experience preferred.
• High School Diploma or GED.
• Excellent communication skills and ability to convey the HOKA and Deckers Brands vision, mission, and values to team members and customers.
• Highly motivated team player and self‑starter.
• Ability to prioritize and multi‑task in a fast‑paced environment.

Additional Requirements

• Flexibility of schedule and hours to meet the needs of the business.
• Valid State or Federal Identification.

Benefits

As part of our Deckers Family, we offer a wide range of benefits including competitive pay, discounts, perks, global contests, and opportunities for growth and development.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

Salary

$22.00 – The salary posted reflects the target for new hire salaries for this role at this specific store location. Individual pay will be determined by location and additional factors, including job‑related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.