HOA Operations Coordinator

Better Talent; Destin (FL); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health insurance

PTO

Job summary

BBA in Destin, FL is seeking an HOA Operations Coordinator to support the management team, act as the primary contact for homeowners, residents, and vendors, and ensure timely, professional communication.

The ideal candidate is highly organized, detail oriented, customer-service focused, and able to manage multiple priorities with discretion on confidential information. This role offers a collaborative environment and opportunities for professional growth within the HOA field.

Qualifications

• 1+ year of experience in administrative, customer service, HOA, or related support role.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Ability to work independently and collaborate effectively within a team.
• Strong attention to detail and commitment to accuracy.
• Ability to maintain confidentiality and handle sensitive information professionally.

Responsibilities

• Respond to homeowner and resident emails, phone calls, and inquiries in a professional and timely manner.
• Assist with homeowner account maintenance, assessment billing, and payment processing
• Prepare and distribute community communications, notices, and correspondence
• Maintain accurate records, files, and databases related to homeowners, vendors, and Association operations
• Coordinate with vendors, contractors, and residents regarding service requests and community projects
• Support the operations team with administrative tasks, project tracking, and follow-up activities
• Monitor and route requests to the appropriate departments while ensuring timely resolution
• Assist with board meetings, committee meetings, and community events as needed
• Ensure compliance with Association policies, procedures, and recordkeeping requirements
• Support operational projects and community initiatives to ensure efficient service delivery

Skills

Administrative support

Customer service

Communication

Organization

Tools

Microsoft Office

Job description

At BBA, our commitment to exceptional hospitality is what sets us apart. As a highly motivated team, we bring more than 200 years of combined hospitality industry experience, creating exceptional experiences for our customers while fostering a supportive and rewarding work environment for our employees.

Our culture is built on hospitality, adaptability, and responsiveness. If you're looking for an opportunity with a unique organization that values service, teamwork, and professional growth, we'd love to hear from you.

POSITION SUMMARY

The HOA Operations Coordinator provides administrative and operational support to the Association's management team. This role serves as a primary point of contact for homeowners, residents, and vendors, ensuring timely and professional communication while supporting the day-to-day operations of the community.

The ideal candidate is highly organized, detail-oriented, customer-service focused, and able to manage multiple priorities. Success in this role requires strong communication skills, attention to detail, professionalism, and the ability to handle confidential information with discretion.

WHAT YOU'LL DO

• Respond to homeowner and resident emails, phone calls, and inquiries in a professional and timely manner
• Assist with homeowner account maintenance, assessment billing, and payment processing
• Prepare and distribute community communications, notices, and correspondence
• Maintain accurate records, files, and databases related to homeowners, vendors, and Association operations
• Coordinate with vendors, contractors, and residents regarding service requests and community projects
• Support the operations team with administrative tasks, project tracking, and follow-up activities
• Monitor and route requests to the appropriate departments while ensuring timely resolution
• Assist with board meetings, committee meetings, and community events as needed
• Ensure compliance with Association policies, procedures, and recordkeeping requirements
• Support operational projects and community initiatives to ensure efficient service delivery

REQUIRED QUALIFICATIONS

• 1+ year of experience in an administrative, customer service, property management, HOA, or related support role
• Excellent written and verbal communication skills
• Strong organizational and time management abilities
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
• Ability to work independently and collaborate effectively within a team environment
• Strong attention to detail and commitment to accuracy
• Ability to maintain confidentiality and handle sensitive information professionally

PREFERRED QUALIFICATIONS

• Experience working in a homeowners association (HOA), property management, or community management environment
• Experience using property management or HOA management software
• Familiarity with assessment billing, homeowner accounts, or community operations

COMPENSATION, BENEFITS & MORE

• Compensation: $19.00 - $20.00 per hour
• Health insurance
• Paid time off (PTO, sick time, and vacation time)