HM Sales Advisor Jersey Gardens

H&M; Elizabeth (NJ); On-site; USD 60,000 - 80,000; Part time

Job summary

A leading fashion retailer is seeking a Sales Advisor in Elizabeth, New Jersey. The role involves providing exceptional customer service, guiding customers through the store, and promoting sales. Candidates should have a passion for fashion and previous retail experience. The position offers an hourly wage of $15.50 along with comprehensive benefits.

Benefits

Employee discount on H&M products

Health insurance

Paid leave

Qualifications

• Passionate about fashion and motivated to provide a great customer experience.
• Strong communication and creativity skills.
• Sales experience in customer service within retail.

Responsibilities

• Provide excellent customer service, guiding customers through the store.
• Promote and sell products effectively.
• Maintain a clean and tidy sales floor.

Skills

Customer service

Sales

Communication

Fashion knowledge

Job description

Overview

Job Description

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.

Responsibilities

• Customer Sales & Profit: Provide excellent customer service; welcoming and guiding customers through the store and OMNI experience where available; support direct customer service.
• Engage with customers to provide excellent service and conversations.
• Guide customers through fashion trends, stories, and products in all areas of the store.
• Effectively promote and sell products to customers.
• Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Represent the H&M brand positively during all customer interactions.
• Support commercial or operational actions to reach sales targets with store management.

General Information

• Fashion & Trend Awareness: Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers; use product & fashion knowledge to share relevant information with customers.
• Team & Development: Retain and share service, fashion and store operations knowledge with colleagues; follow procedures, routines, and legal requirements; give and receive feedback; participate in onboarding and trainings relevant for role and development.
• Retail Operations/Visual & Commercial Execution: Complete full garment cycle from unpacking and refill to steaming and garment care; operate fitting room and checkout according to best practices; maintain a clean and tidy sales floor and back of house; support garment presentation and accurate displays; ensure stock levels with replenishment routines; follow in-store omni services and tools; assist with opening and closing the store; follow health & safety guidelines and legal requirements.

Qualifications

• Passionate about fashion and what is created in-store; motivated to provide a great customer experience.
• Strong communication, creativity, curiosity, flexibility, decisiveness, and action-orientation; enjoy working in a collaborative and dynamic environment.
• Sales experience in a dynamic, collaborative environment and in customer service in fashion, retail, or related industries.

Why You’ll Love Working at H&M

• We value diverse backgrounds and are committed to inclusive, diverse, and equitable workplaces.
• We are a values-driven organization guided by seven values; we offer opportunities for community and networking through Colleague Resource Groups.
• Inclusive environment where you’re encouraged to be yourself at work.
• Access to a large global talent community with potential for growth and development.
• Comprehensive benefits including health insurance, wellness and family support, retirement plan, paid leave and time off, and a community day to serve locally.
• Employee discount across H&M Group brands including H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound.

Additional Information

• Job Status: Hourly, Non-Exempt
• EEOC Code: SLS
• Compensation: Sales Associate Pay Rate $15.50 per hour

*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company's discretion.

Inclusion & Diversity: H&M is committed to inclusive, diverse and equitable workplaces. We ask applicants not to attach a cover letter to avoid potential biases.

Company Description

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and exclusive designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.

Maki Assessment Tool

We use an online assessment tool called Maki for skills-based selection of applicants for sales advisor positions. The assessment is optional and is one factor considered by the hiring team. If you have difficulties with the assessment, you can request an alternative method of assessment by contacting [e-mail].

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