HL Loan Servicing Specialist

Columbia Banking System; Hillsboro (OR); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) with company match

Paid time off

Job summary

Columbia Bank is seeking a Mortgage Loan Servicing professional to manage key servicing duties for a diverse loan portfolio in Hillsboro, OR. You will handle payoff processing, boarding, billing, escrow and investor reporting while ensuring accuracy and compliance.

The role requires knowledge of mortgage documents, investor policies, and ability to work independently within tight deadlines. Onsite work is required with opportunities to collaborate in cross-functional teams.

Qualifications

• Knowledge of mortgage loan servicing processes and investor requirements.
• Strong mathematical, analytical, and problem solving abilities.
• Excellent written and verbal communication skills.

Responsibilities

• Handle mortgage loan servicing tasks including payoff processing, boarding, billing, reconveyances, payments and error resolutions.
• Perform escrow servicing activities such as annual analysis, tax and insurance payments, PMI reviews, flood monitoring.
• Assist with servicing transfers, repurchases and other investor tasks.
• Maintain regulatory compliance with Bank Secrecy Act, Regulation E/CC and related policies.
• Provide excellent customer service and assist with escalated issues.

Skills

Mortgage servicing

Analytical skills

Multi-tasking

Customer service

Education

HS Diploma/GED

Tools

Loan servicing systems

Excel

Word

Job description

About the Role:Responsible for mortgage loan servicing, ongoing customer service, billing, payment processing, escrow servicing, variable loan structures and investor reporting. Works within an environment of high work volumes and established deadlines. Handles assigned tasks according to multiple investor requirements; FNMA, FHLMC, GNMA, FHA, VA, RD and Columbia bank portfolio loans. Requires knowledge of lending documents, and investor policies and procedures. Assists with assignments that are complex and specialized in nature. Generally, acts independently to determine methods and procedures on new assignments.Performs mortgage loan servicing tasks with a high degree of customer service, including; payoff processing, new loan boarding, billing, reconveyances, payments and error resolutions, audits.Performs mortgage loan servicing and support activities such as, ARM / BALLOON noticing, Re-amortizations, SCRA tracking.Performs Servicing Transfers, repurchase executions and other investor required tasks.Performs Escrow Servicing including; annual analysis, tax and insurance payments, escrow account additions and removals, PMI review, flood monitoring and forced placed insurance.May be point of contact for internal and external phone inquiries and servicing related tasks. Will assist others with complex or escalated problems.Actively participates in continuous improvement efforts supporting the vision of continuous flow production and zero defects.Assists coworkers and management in solving problems.Participate in frequent in-person meetings, brainstorming sessions, and collaborative projects to support team collaboration and cross-training efforts.Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.May be asked to coach, mentor, or train others and teach coursework as subject matter expert.Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.Takes personal initiative and is a positive example for others to emulate.Embraces our vision to become “Business Bank of Choice”May perform other duties as assigned.About You:H.S Diploma/GED (preferred)2-4 years — of experience in banking, loan servicing or equivalent experience. (Required)Possess working knowledge of Mortgage loans, function/department, regulations, policies and procedures.Demonstrated advanced math, analytical, multi-tasking and problem solving skills.Possess excellent interpersonal, verbal, and written communication skills.Advanced proficiency of computer software including Word, Excel, loan servicing systems and other office equipment. Ability to trouble shoot and determine best work flow practicesAbility to work in a service oriented environment with high work volumes and deadlines.Demonstrated critical thinking and analytical skills.Travel RequirementsOccasionalThe pay range for this role is $30.00.The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.Primary Location: Ability to work fully onsite at posted location(s).9285 NE Tanasbourne Drive Hillsboro OR 97124Our Benefits:We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.Our Commitment to Diversity:Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [e-mail] .To Staffing and Recruiting Agencies:Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.