HL Home Preservation Officer

Columbia Bank; Hillsboro (OR); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) with employer match

Paid time off

Job summary

Columbia Bank in Hillsboro, OR is seeking a Loss Mitigation Specialist to manage mortgage workout activities, including forbearance, modification, and foreclosure processes per investor policies.

You will analyze borrowers’ financials, coordinate with investors, and maintain accurate records while ensuring compliance with bank regulations. This onsite role offers a collaborative team environment and growth opportunities.

Qualifications

• Ability to collect and analyze borrower income, assets, and debt obligations.
• Experience with investor policies and procedures.
• Strong communication and problem-solving skills.

Responsibilities

• Manage Loss Mitigation/Home Preservation and collections per investor policies.
• Communicate with customers and investors by phone or written correspondence.
• Analyze borrowers’ financial situations to resolve delinquent mortgage loans.
• Oversee multi-investor pipeline and ensure timely communications.
• Coordinate property inspections and eviction processing as needed.
• Maintain records of past-due accounts and follow-up actions.
• Ensure compliance with bank regulations and training requirements.
• Support team with collaboration and cross-training activities.

Skills

Verbal communication

Written communication

Analytical thinking

MS Office (Word, Excel)

Education

High School Diploma or GED

Bachelor’s Degree in business/finance (preferred)

Tools

MS Office

Excel

Job description

About the Role:

In this role you will manage Loss Mitigation/Home Preservation, collections and related activities based on investor policies and procedures.

• Perform collection activities and adjust delinquent accounts while corresponding with customers and investors by telephone and/or written communication.
• Maintain accurate record of past due accounts and collection efforts and continues with follow up actions.
• Analyze borrowers’ financial situations with the ultimate goal of resolving problem single family mortgage loans and managing them through a workout process which may include forbearance, repayment, modification, short sale, deed-in-lieu and foreclosure.
• Oversee and manage a multi-investor pipeline, including processing written correspondence to and from assigned customers to ensure timely and accurate communication.
• Participate in frequent in-person meetings, brainstorming sessions, and collaborative projects to support team collaboration and cross-training efforts.
• Responsible for reviewing and tracking bankruptcy filings, payments and other litigation items.
• Responsible for ordering property inspections and other services to secure property per investor guidelines up to and including eviction processing.
• Responsible for completing all investor and insurance loss claim forms through various channels including various investors.
• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
• Maintain a working knowledge of Bank’s written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate.
• Embraces our vision to become “Business Bank of Choice”
• May perform other duties as assigned.

About You:

• H.S. Diploma/GED (preferred)
• Bachelor’s Degree in business, finance, or equivalent (preferred)
• Proven ability to collect and analyze borrower income, assets and current debt obligations to determine eligible financial hardship has been met.
• Knowledge of two of the following third party investors, Freddie Mac, Fannie Mae, FHA, VA, GNMA, OHA and USDA.
• Demonstrate strong verbal and written communication skills, with ability to work effectively with individuals and groups across the company to manage internal and external customer relationships.
• Possess strong analytical and problem-solving skills.
• Proficient with personal computer and related software packages, including MS Office Word, and Excel, and other business machines.

Travel Requirements

• Occasional

The pay range for this role is $25.00 - $33.00.

The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Primary Location:

Ability to work fully onsite at posted location(s).

9285 NE Tanasbourne Drive Hillsboro OR 97124

Our Benefits:

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [e-mail].

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.