HK Gift Shop Ambassador FT/SW $14 to $21

Grand Casino Mille Lacs & Hinckley; Hinckley (MN); Presencial; USD 18.000 - 25.000; Jornada completa

Descripción de la vacante

Grand Casino Mille Lacs & Hinckley is seeking a friendly Retail Guest Service Associate to greet guests, upsell merchandise, and maintain attractive shop displays. You will operate the POS system, handle cash, and balance the drawer at shift end while ensuring accurate records for accounting.

You’ll develop product knowledge, assist both internal and external guests, communicate shift information to the next team, and contribute to high levels of guest satisfaction.

Formación

• High school diploma or GED or ability to pass Basic Skills Assessment.

Responsabilidades

• Greet guests in a friendly, courteous manner.
• Upsell and recommend products to guests.
• Learn merchandise and assist guests with information.
• Operate POS system and process payments (cash, credit, comp).
• Balance cash drawer and complete required accounting paperwork.
• Record merchandise sales and stock on hand.
• Maintain knowledge of Grand Casino Mille Lacs & Hinckley events to inform guests.
• Communicate important information to the next shift.
• Create and set up displays for new or featured products.
• Promote guest service and satisfaction.
• Attend department meetings.
• Ensure correct pricing and display of merchandise.
• Maintain attendance record.
• Exhibit teamwork throughout shift.
• Other duties as assigned.

Conocimientos

Customer service

Upselling

Cash handling

POS system

Communication

Teamwork

Attendance

Educación

High school diploma or GED

Descripción del empleo

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Summary

Responsible for greeting and assisting guests in a courteous manner and promoting and upselling Retail merchandise, thereby ensuring that consistent revenue is generated in retail shops.

Essential Duties Of The Position

• Welcomes guests to the retail shops in a friendly, courteous manner.
• Consistently upsells and recommends product to guests.
• Becomes familiar with all gift shop items and inventory, and provides assistance and information to both internal and external guests.
• Operates the POS System to accept payment for retail sales, in the form of cash, credit and complimentary, making correct change as required.
• Balancing cash drawer at shift end and ensuring proper paperwork is completed for Accounting.
• Communicates accurate records of merchandise sold and stock on hand.
• Maintains working knowledge of Grand Casino, facilities and special and upcoming events on property, in order to advise guests of same, whenever possible.
• Ensure flow of communication to following shift of important or relevant information.
• Create and set up displays of merchandise to keep shop updated with new or featured products.
• Works to achieve and maintain a maximum level of guest service and guest satisfaction.
• Attend mandatory department meetings to facilitate flow of information throughout Retail outlets.
• Inspects merchandise, to ensure it is correctly priced and displayed to its best advantage.
• Responsible for maintaining a consistent and regular attendance record.
• Exercises teamwork throughout shift.
• Other duties as assigned.

Competencies

• Trustworthy and collaborative relationships with others.
• Organized and flexible to meet the needs of the business, guests and associates.
• Exhibit the values of the company culture; honesty, humility, truth, wisdom, love, respect, and bravery.
• Begin work on time for their scheduled shifts, schedule PTO in advance and exhibits flexibility in scheduling or supporting other Associates by assuming shifts from other team members or Department demands.

EDUCATION And/or EXPERIENCE

• High school diploma, general education degree (GED) or ability to pass our Basic Skills Assessment.

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