Historic Site Front Desk & Guest Services Lead

CW Talent; Rockville (VA); On-site; USD 18,000 - 25,000; Full time

Job summary

Colonial Williamsburg Foundation is seeking a Front Desk Attendant to greet guests, handle registrations, cashiering, and information requests at the Historic Area’s front desk. You will maintain outstanding hospitality standards and assist in training new staff.

The role requires at least a high school diploma or GED, flexibility for all shifts including nights and weekends, and strong public-facing communication skills. Physical stamina for long hours is expected.

Qualifications

• Some front desk or guest relations experience preferred.
• High school diploma or G.E.D. required.
• Full time position.
• Ability to handle cash handling duties.
• Flexibility to include availability on short notice.
• Excellent public contact and organizational skills.
• Effective oral and written communication skills.
• Ability to handle guests' complaints.
• Work well under pressure.
• Stand for long periods of time.
• Act and react quickly in a professional manner.
• Handle paperwork efficiently.

Responsibilities

• Assist guests at the front desk, including registration, cashiering, and information.
• Maintain a high standard of service and hospitality at all times.
• Train new employees.
• Perform other duties as required.

Skills

Front desk experience

Guest relations

Cash handling

Public contact

Oral and written communication

Education

High school diploma or G.E.D.

Job description

Colonial Williamsburg Foundation is seeking a Front Desk Attendant to greet guests, handle registrations, cashiering, and information requests at the Historic Area’s front desk. You will maintain outstanding hospitality standards and assist in training new staff.

The role requires at least a high school diploma or GED, flexibility for all shifts including nights and weekends, and strong public-facing communication skills. Physical stamina for long hours is expected.