[Hiring] AI Outcomes Manager @Glean

Glean; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

An innovative company is on the lookout for an AI Outcomes Manager to join their dynamic team. In this role, you will engage with executives and end users to transform their operations into an AI-native enterprise. Your responsibilities will include conducting workshops, advising on product strategy, and identifying opportunities for customer engagement. This is a unique opportunity to be part of a forward-thinking organization that is redefining how knowledge work is done, with a commitment to inclusivity and diversity. If you are passionate about AI and eager to make an impact, this role is perfect for you.

Benefits

Competitive compensation

Medical coverage

Vision coverage

Dental coverage

Flexible work environment

401k

Home office improvement stipend

Annual education stipend

Wellness stipend

Healthy lunches and dinners

Qualifications

• Strong problem-solving and communication skills are essential.
• Experience in consultative roles or product management is a plus.

Responsibilities

• Engage with executives to develop and execute AI roadmaps.
• Conduct workshops to discover use cases and drive outcomes.
• Advise on product strategy based on user feedback.

Skills

Problem-solving skills

Consultative mindset

Communication skills

Adaptability

Understanding of AI applications

Job description

Apr 07, 2025 - Glean is hiring a remote AI Outcomes Manager. Location: USA.

About Glean

We’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work.

We’re building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company’s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications.

Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. We’re a diverse team of curious and creative people who want to help each other get big things done—so we can help other teams do the same.

We're backed by some of the Valley's leading venture capitalists—including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst—and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others.

About the Role

Glean is seeking a talented AI Outcomes Manager to join our rapidly expanding team. The AI Outcomes Manager will play a crucial role in transforming how every department works, with the power of Glean. They will work closely with executives and end users, combining business acumen, product sense, and prompting skills to help them transform into an AI-native enterprise.

What you will be doing

• Engage with executive sponsors and provide strategic reviews and consult customers on developing and executing on their AI roadmap.
• Understand and deeply comprehend Glean's suite of products, ensuring the ability to best help customers get the most out of the Glean platform.
• Conduct use case discovery workshops and turn those use cases into tangible outcomes.
• Shape the future of the product – bring the voice of the user to our product and engineering teams and strategically advise on the future of the product.
• Proactively identify opportunities to expand Glean’s deployment and enhance customer engagement.

Who you are

• Hungry, curious, and consultative mindset.
• Strong problem-solving skills with the ability to adapt to different users and scenarios.
• Ability to understand various user types and convey a sense of the most valuable applications of AI in diverse job functions.
• Excellent communication skills to effectively interact with multiple stakeholder groups.
• Creative problem solver with good product sense who can demonstrate and drive the full potential of Glean’s capabilities.
• Prior experience in consultative roles, solutions engineering, support, or product management is a plus.

Benefits

• Competitive compensation.
• Medical, Vision and Dental coverage.
• Flexible work environment and time-off policy.
• 401k.
• Company events.
• A home office improvement stipend when you first join.
• Annual education stipend.
• Wellness stipend.
• Healthy lunches and dinners provided daily.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.