Hire-to-Retire Senior Director (GPO)

Marathon Petroleum Corporation; Houston (TX); On-site; USD 180,000 - 280,000; Full time

Job summary

Marathon Petroleum Corporation is hiring a Hire to Retire Global Process Owner (GPO) to lead end-to-end H2R design, governance, and standardization. You will partner with HR, Payroll, Finance, and IT to align processes with enterprise goals and drive automation, data analytics, and a compliant, scalable employee lifecycle experience.

The role emphasizes global policy governance, KPI dashboards, and strong leadership across regions.

Qualifications

• Bachelor’s in Human Resources, Business, or related field is required.
• Ten or more years of progressive leadership experience across HR operations, payroll, or shared services leadership.

Responsibilities

• Define and execute the global H2R vision and strategy, serving as the single point of accountability for end to end process governance across recruiting, onboarding, development, payroll, and offboarding.
• Establish and maintain global H2R policies, controls, and service standards, ensuring consistency, accuracy, and compliance across all stages of the employee lifecycle.
• Coach and develop next level leaders and process SMEs, building organizational capability and ensuring high quality, reliable service delivery across regions and functions.
• Design and standardize H2R processes, data models, and executional policies to support scalability, accuracy, and operational excellence.
• Deploy automation, self service, and analytics tools—including employee portals, workflow automation, and AI enabled support—to enhance speed, transparency, and user experience.
• Drive continuous improvement and process mining initiatives to simplify complexity, enhance productivity, and elevate the employee experience.
• Embed compliance, data privacy, and audit requirements—including GDPR, payroll accuracy, and labor reporting—to H2R systems and workflows.
• Oversee third party service providers and BPO partners, managing SLAs, audit results, performance scorecards, and adherence to compliance expectations.
• Maintain H2R KPI dashboards and reporting frameworks, covering payroll accuracy, onboarding completion, employee query resolution, service satisfaction, and other measures necessary to ensure transparency, accountability, and ongoing performance improvement.
• Practical experience implementing AI, intelligent automation, and HR technology solutions.
• Strong end-to-end H2R process knowledge and shared services experience.

Skills

Leadership experience

HR operations

Process improvement

Stakeholder management

Education

Bachelor’s in HR/Business

MBA/HRM or cert preferred

PHR/SPHR or SHRM-SCP

Lean Six Sigma Black Belt

Job description

Findlay, Ohio

Houston, Texas

San Antonio, Texas

Full time

00024799

An exciting career awaits you

At MPC, we’re committed to being a great place to work – one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment.

POSITION SUMMARY:

The Hire to Retire Global Process Owner (GPO) provides strategic leadership and end-to-end accountability for the design, governance, standardization, and continuous improvement of the global Hire to Retire process. This role defines the H2R vision, strategy, process standards, controls, performance measures, and transformation roadmap, ensuring an integrated and consistent employee lifecycle experience across the enterprise.

The GPO partners across HR, Payroll, Finance, IT, business functions, and service delivery partners to align H2R processes with enterprise objectives and enable effective execution. The role drives global process simplification and standardization, leverages data, automation, and emerging technologies to modernize service delivery, and establishes the governance and performance framework necessary to deliver scalable, compliant, and efficient H2R processes and an enhanced employee experience

KEY RESPONSIBILITIES:

• Define and execute the global H2R vision and strategy, serving as the single point of accountability for end to end process governance across recruiting, onboarding, development, payroll, and offboarding. Ensure alignment with Finance, Payroll, IT, and broader enterprise workforce objectives.

• Establish and maintain global H2R policies, controls, and service standards, ensuring consistency, accuracy, and compliance across all stages of the employee lifecycle.

• Coach and develop next level leaders and process SMEs, building organizational capability and ensuring high quality, reliable service delivery across regions and functions.

• Design and standardize H2R processes, data models, and executional policies to support scalability, accuracy, and operational excellence. Deploy automation, self service, and analytics tools—including employee portals, workflow automation, and AI enabled support—to enhance speed, transparency, and user experience.

• Drive continuous improvement and process mining initiatives to simplify complexity, enhance productivity, and elevate the employee experience. Partner with HR Centers of Excellence and business units to align process design with talent, performance, and reward strategies.

• Embed compliance, data privacy, and audit requirements—including GDPR, payroll accuracy, and labor reporting—to H2R systems and workflows. Ensure controls are integrated into design and consistently followed.

• Oversee third party service providers and BPO partners, managing SLAs, audit results, performance scorecards, and adherence to compliance expectations.

• Maintain H2R KPI dashboards and reporting frameworks, covering payroll accuracy, onboarding completion, employee query resolution, service satisfaction, and other measures necessary to ensure transparency, accountability, and ongoing performance improvement.

• Practical experience implementing AI, intelligent automation, and HR technology solutions.

• Strong end-to-end H2R process knowledge and shared services experience.

• Ability to challenge mature processes and identify opportunities for the next level of performance.

• Strong understanding of process excellence, service delivery, performance metrics, and financial value creation.

• Demonstrated ability to influence senior stakeholders and collaborate across organizational boundaries.

• Experience leading change, developing talent, and building high-performing teams.

• Strong learning agility, intellectual curiosity, adaptability, and an innovative mindset.

• Ability to operate effectively within a complex, matrixed enterprise environment.

• Potential to serve as a role model and thought partner for other Global Process Owners.

MINIMUM QUALIFICATIONS:

• Bachelor’s in Human Resources, Business, or related field required.

• Master’s (MBA/HRM) or professional certification (PHR/SPHR, SHRM-SCP, Lean Six Sigma Black Belt) preferred.

• Ten (10) or more years of progressive leadership experience across HR operations, payroll, or shared services leadership.

As an energy industry leader, our career opportunities fuel personal and professional growth.

Location:

Findlay, Ohio

Additional locations:

Houston, Texas, San Antonio, Texas

Job Requisition ID:

00024799

Location Address:

539 S Main St

Education:

Bachelors: Business (Required)

Employee Group:

Full time

Employee Subgroup:

Regular

Marathon Petroleum Company LP is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without discrimination on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, reproductive health decision-making, age, mental or physical disability, medical condition or AIDS/HIV status, ancestry, national origin, genetic information, military, veteran status, marital status, citizenship or any other status protected by applicable federal, state, or local laws. If you would like more information about your EEO rights as an applicant, click here (https://marathonpetroleum.brandextract.com/staged/marathonpetroleum.com/content/documents/Jobs_/Department_of_Labor_EEOC_.pdf) . If you need a reasonable accommodation for any part of the application process at Marathon Petroleum LP, please contact our Human Resources Department at [e-mail] . Please specify the reasonable accommodation you are requesting, along with the job posting number in which you may be interested. A Human Resources representative will review your request and contact you to discuss a reasonable accommodation. Marathon Petroleum offers a total rewards program which includes, but is not limited to, access to health, vision, and dental insurance, paid time off, 401k matching program, paid parental leave, and educational reimbursement. Detailed benefit information is available at https://mympcbenefits.com .The hired candidate will also be eligible for a discretionary company-sponsored annual bonus program. Equal Opportunity Employer: Veteran / Disability

We will consider all qualified Applicants for employment, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws. In reviewing criminal history in connection with a conditional offer of employment, Marathon will consider the key responsibilities of the role.

About Marathon Petroleum Corporation

Marathon Petroleum Corporation (MPC) is a leading, integrated, downstream energy company headquartered in Findlay, Ohio. The company operates the nation's largest refining system. MPC's marketing system includes branded locations across the United States, including Marathon brand retail outlets. MPC also owns the general partner and majority limited partner interest in MPLX LP, a midstream company that owns and operates gathering, processing, and fractionation assets, as well as crude oil and light product transportation and logistics infrastructure.