HIM Specialist - Full-time - Days

Boston Medical Center; Baltimore (MD); Sur place; USD 24 000 - 36 000; Plein temps

Résumé du poste

GBMC HealthCare in Baltimore, MD is seeking an administrative support specialist to assist physicians, answer phones, file, and manage health records. You will use health record software, perform data entry, and ensure timely completion while maintaining patient privacy.

A high school diploma or GED and at least one year of customer service or administrative experience are required; healthcare experience is preferred.

Qualifications

• 1 year of customer service or administrative experience required.
• Healthcare experience preferred.
• Strong attention to detail and accuracy in data handling.
• Ability to follow written and oral instructions and communicate effectively.

Responsabilités

• Filing, answering phones, assisting physicians, problem-solving, printing, and light office equipment maintenance.
• Maintains and operates health record software to collect, classify, store, and analyze information.
• Retrieves patient health information for physicians while protecting patient privacy under HIPAA guidelines.

Connaissances

Customer service

Data entry

Medical terminology

Office software

Communication skills

HIPAA knowledge

Formation

High School Diploma or GED

Outils

Word

Excel

Database systems

Description du poste

Under direct supervision, provides support to department through delivery and assembly of charts, ensuring chart completion, and organizing charts for quality reviews.EducationHigh School Diploma or GEDExperience1-year customer service or administrative experienceExperience in the healthcare field is preferredKnowledge, Skills, and AbilitiesSkill in understanding and following written and oral instructions and communicating effectively both oral and in writingGeneral knowledge of office practices, procedures, and equipment; of business English, spelling, punctuation, grammar, and basic arithmetic calculationsKnowledge of medical terminology is preferredSkills in using a variety of office software applications, such as word and excel processing, spreadsheets, and database applications to produce documentsAbility to data and enter information timely and accuratelySkill in data analysis and problem-solvingAbility to multi-task, plan, and prioritize and use time efficientlyAbility to prioritize position duties and responsibilities as well as attend to multiple demands and requests simultaneously, assess situations and act accordinglyAbility to demonstrate accuracy of work and strong attention to detail, while demonstrating flexibility as it relates to duties, changes in processes and the need to learn new practicesSolid understanding of customer service, both internal and externalLicensures, CertificationsNone required.Principal Duties and ResponsibilitiesProvides a variety of administrative support: filing, answering phones, assisting physicians, problem-solving, printing, light office equipment maintenance, and performing duties as assignedCollects, compiles, processes, secures, and makes available to authorized users an accurate health record in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements for timeliness and completionMaintains and operates a variety of health record computer software systems to collect, classify, store, and analyze informationRetrieves patient health information for physicians, technicians, and other medical personnel while maintaining integrity and confidentiality of patient information and providing health information for patient care following the HIPAA guidelines and privacy regulationsGather medical information from the health record to complete birth certificate worksheet and enter data into electronic Birth Certificate system for timely completion. Enter newborn names into the hospital registration system upon discharge of newborn.Act is a resource for patients by completing “Proof of Birth” forms. Distributes “Affidavit of Parentage” forms when necessary and acts as a witness on forms required by Vital Records.Perform Quality Review for accuracy of the Birth Certificate for each newborn completed with an accuracy rate of 95% for Six Birth Certificates to be analyzed and completed in 6 hours. Forward all corrections found on the Birth Certificate to Vital Records to assure accuracy.Monitor and analyze accounts in HIM work queues to assure accuracy and completion of the medical recordPerform rounds on all the Inpatient Units, Surgical Areas, Emergency Department and Labor and Delivery areas for all paper-based documentation.Scans and indexes health information within twenty-four hours of receipt of creation with an accuracy of 95% with a Standard of 2 inches of paper-based documentation to be scanned and indexed in one hour.Performs Quality Review on all scanned documentation for HIM and Front Office Scanner Users to ensure the integrity of the legal medical record.Provide additional Welcome Center/Information Desk coverage as needed. Duties would include greeting patients and visitors, and providing information and wayfinding as well as answering telephone calls requesting patient information.The Welcome Desk staff also perform various tasks assigned by the HIM & Patient Access departments that include opening the daily mail for Release of Information, mailings, making up registration packets, and requesting Transport for patients and visitors, as needed in Epic.Physical RequirementsAbility to concentrate and pay close attention to detail when typing, proofreading, and completing assignmentsAbility to lift to ten (10) pounds maximum and occasionally lift and/or carry small itemsAbility to stand and walk occasionally to perform the essential functions of the job at random intervalsWorking ConditionsNormal office working environmentAll roles must demonstrate GBMC ValuesGBMC ValuesValue DescriptionRespectI will treat everyone with courtesy. I will foster a healing environment.Treats others with fairness, kindness, and respect for personal dignity and privacyListens and responds appropriately to others’ needs, feelings, and capabilitiesExcellenceI will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.Meets and/or exceeds customer expectationsActively pursues learning and self-developmentPay attention to detail; follows throughAccountabilityI will be professional in the way I act, look, and speak. I will take ownership to solve problems.Sets a positive, professional example for othersTakes ownership of problems and does what is needed to solve themAppropriately plans and utilizes required resources for various job dutiesReports on working regularly and on timeTeamworkI will be engaged and collaborative. I will keep people informed.Works cooperatively and collaboratively with others for the success of the teamAddresses and resolves conflict in a positive waySeeking out the ideas of others to reach the best solutionsAcknowledges and celebrates the contribution of othersEthical BehaviorI will always act with honesty and integrity. I will protect the patient.Demonstrates honesty, integrity, and good judgmentRespects the cultural, psychosocial, and spiritual needs of patients/families/coworkersResultsI will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.Embraces change and improvement in the work environmentContinuously seeks to improve the quality of products/servicesDisplays flexibility in dealing with new situations or obstaclesAchieves results on time by focusing on priorities and manages time efficientlyPay Range$17.35 - $26.36Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.Equal Employment OpportunityGBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.