HIM Patient Service Associate

MaineHealth; Scarborough (ME); On-site; USD 32,000 - 52,000; Full time

Job summary

MaineHealth Corporate is seeking an HIM Patient Service Associate to support clerical and administrative functions within the Health Information Management team. The role focuses on responding to inquiries, processing requests, and ensuring timely, accurate handling of information for patients and authorized requesters.

Responsibilities include managing release of information workflows, addressing patient questions, and collaborating with care teams to maintain privacy and accuracy in records.

Qualifications

• High School diploma or GED preferred.
• Two years of healthcare or administrative experience required.
• Respond to Health Information related calls accurately and timely.

Responsibilities

• Respond to health information related calls and requests.
• Process release of information requests accurately and timely.
• Maintain patient information confidentiality and privacy.

Skills

Healthcare/administrative experience

Education

High school diploma or GED

Job description

Description

MaineHealth Corporate

Clerical/Administrative Support

Req #: 76754

Summary:
The HIM Patient Service Associate role is responsible for responding to and following through on Health Information related calls to include release of information, patient and requester inquiries, issues and concerns in a timely and accurate manner.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High School graduate or GED preferred.
2. License/Certifications: N/A
3. Experience: Two years of experience in a healthcare setting or administrative setting required.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: N/A

Hiring Scam Alert

MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to [e-mail].

Notice Regarding Maine Employer Surveillance Statue

Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras. Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.

Additional Information

With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you're looking to build a career in a place where people help one another deliver best-in-class care, apply today.

If you have questions about this role, please contact [e-mail]