HIM Operations Support Analyst

Hugh Chatham Health; Charlotte (NC); On-site; USD 45,000 - 69,000; Full time

Benefits offered by this job

Paid Time Off

Health and welfare benefits

Flexible Spending Accounts

Adoption assistance and parental leave

Educational Assistance Program

Retirement plan with employer match

Job summary

Advocate Health in Charlotte, NC seeks an experienced HIM Operations Analyst to monitor KPIs, coordinate deployments, and document policies. The role supports training, time studies, and quality reviews across HIM activities, including Epic Community Connect users.

The ideal candidate has 5 years of HIM Revenue Cycle experience, excellent Excel skills, and strong communication abilities to partner with leadership and stakeholders. Full-time, 40 hours weekly, M-F 9a-5:30p.

Qualifications

• 5 years of experience in Health Information Management Operations or Revenue Cycle
• Strong communication, interpersonal, and presentation skills
• Proficiency with Excel pivot tables and data visualization

Responsibilities

• Analyze volumes, metrics, and KPIs to monitor area performance
• Coordinate deployments, document policies, and update job aids
• Lead training for assigned areas and collaborate with Educational Services
• Perform time studies and support productivity tracking tools
• Conduct audits and quality reviews and present findings to leadership
• Prepare data-rich presentations for executive meetings and training sessions
• Ensure HIPAA compliance in handling patient information

Skills

Data analysis

Excel

PowerPoint

EHR systems

HIPAA knowledge

Education

Associate degree or related healthcare field

Tools

Microsoft Office

Job description

Department

13442 Enterprise Revenue Cycle - HIM Ops Document Management AMB NC/GA

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

M-F 9a-5:30p

Pay Range

$33.05 - $49.60

Major Responsibilities

Analyzes volumes, metrics, and Key Performance Indicators within assigned area of responsibility to monitor success and identify areas of focus. Serves as a resource to identify, investigate, and escape complex operational issues.

Coordinates with leadership and key partners to support successful implementation of deployments, and documentation of new policies and procedures, and existing job aids. Proactively monitors and provides feedback regarding the effectiveness of applications, workflows, and reports. Collaborates with leadership and other key stakeholders regarding new functionality, serving as a subject matter expert.

Coordinates HIM activities including but not limited to communication to assigned teams, user orientation and quality and productivity reviews.

Leads training sessions for assigned areas and partners with Educational Services to create, present, and maintain educational materials. Evaluates training effectiveness and recommends changes to training curriculum. Serves as key training and quality resource for internal teammates and non-HIM partners, such as Epic Community Connect users.

Coordinates and performs time studies. Calculates and recommends task standards based on time study data and supports use of the productivity tracking tool.

Conducts audits and quality reviews efficiently and precisely. Analyzes quality data to identify trends and monitor improvement. Prepares and presents quality assurance reports to leadership, suggesting improvement activities based on review results. Updates and communications regarding quality tracking tool and plans

Knowledgeable in HIPAA guidelines for patient privacy issues related to sub function.

Creates and designs visually engaging and impactful presentations for business audiences, integrating complex data, infographics, and multimedia elements to communicate ideas clearly and effectively, supporting executive meetings and training sessions

Prepares Excel for data analysis, including complex formulas, pivot tables, and dynamic charts. Skilled in designing and customizing SharePoint forms to automate workflows and streamline business processes through seamless integration with organizational systems

Leverages advanced Excel skills to compile data, construct complex formulas, build pivot tables, and design dynamic charts. Designing and customizing SharePoint Forms and other tools to automate workflows, lists, etc. to streamline data collection and reporting.

Licensure, Registration, And/or Certification Required

None Required.

Education Required

Associate’s degree or equivalent experience in a related Healthcare related field.

Experience Required

5 years- Experience typically gained by working in Health Information Management Operations, Healthcare Revenue Cycle operations, Coding, or similar experience in a health care setting

Knowledge, Skills & Abilities Required

Excellent communication, interpersonal, customer service, presentation and organizational skills.

Skilled in using electronic health records and data capture, including report generation. Expert in Microsoft Office, able to create advanced PowerPoint presentations, build and manage

Access databases, and proficient in Excel with a focus on pivot tables and formulas.

The ability to utilize data analytics to identify trends, areas for improvement, and opportunities for innovation with ability to identify and solve problems creatively and to work within deadlines with high attention to detail.

Demonstrated strong problem-solving skills including the ability to handle difficult situations

Works collaboratively in a diverse team environment (virtually and/or in person) with openness and respect to learn, create, and problem-solve.

Ability to work independently with minimal supervision, make decisions with good judgment, and effectively follow verbal and written directions.

Physical Requirements And Working Conditions

Operates all equipment necessary to perform the job.

Preferred Job Requirements

AHIMA or other Credential preferred

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.

Our Commitment To You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.