HIM Operations Lead- Remote

Atrium Health; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Atrium Health is seeking a Health Information Management professional to operate as the SME for teammates and drive quality through policy reviews and training. The role emphasizes independence, critical thinking, and collaboration with leadership to meet regulatory requirements.

The candidate should have a Health Information Management related field or equivalent, a high school diploma, and at least 3 years in healthcare HIM, compliance, quality, or clinical settings to support accurate medical

Qualifications

• High School degree is required.
• Health Information Management or related field preferred.
• Minimum 3 years’ experience in a healthcare setting (HIM, compliance, quality or clinical).

Responsibilities

• Serve as primary SME for teammates on work-related inquiries and challenges.
• Coordinate, monitor and optimize daily work to meet turnaround times and KPIs.
• Review policies and procedures; recommend workflow improvements for quality and efficiency.
• Facilitate resolution of internal and external complaints ensuring regulatory compliance.
• Document quality reviews; provide timely feedback and retraining as needed.
• Collaborate with IT for software testing, upgrades, and issue resolution.
• Partner with Leadership, Risk Management, Legal to respond to questions and issues.

Skills

Independent work

Critical thinking

Communication

Attention to detail

Adaptability to new tech AI

Training and mentoring

Policy review and workflow improvement

Education

High School degree

Health Information Management or related field

Job description

Major Responsibilities

• Performs theday-to-dayassigned functions, acting as the primary Subject Matter Expert for teammates on work-related inquiries and challenges. Proactively addresses and resolves issues, providing innovative solutions. Collaborates with leadership to conduct huddles,facilitateorientation, deliver training, perform quality assessments, and generate production reports. Utilizes effective communication and critical thinking skills toidentify, address and escape issues toleadershipas necessary.
• Coordinates, monitors, andoptimizesdaily work activities to support the team in meetingestablisheddaily turnaround times and key performance indicators.
• Supports leadership by conducting comprehensive reviews of policies and procedures and recommending workflow improvements to enhance quality, consistency, efficiency, and standardization.
• Facilitates the resolution of both internal and external complaints and concerns while ensuring adherence to all relevant regulatory requirements.
• Performs documentation and tracking of quality reviews. Providestimelyfeedback toleaderandteammate, providingadditionaleducation and retraining as needed. Makes corrections according to department procedures.
• Partners with information technologyfor softwaretesting and upgrades. Troubleshoots computer system issues, collaborates with optimization tosubmitrequests for enhancements.
• Collaborates with Leadership, Risk Management, Legal and otherappropriate departmentsto respond to questions and/orissues.

Minimum Job Requirements

Education

High School degree required. Health Information Management or related field

Experience

3 year's experience in a healthcare setting required, typically within HIM, compliance, quality or clinical settings.

Knowledge / Skills / Abilities

• Ability to work independently and make decisions with minimal supervision using critical thinking skills, whilemaintainingquality and productivity standards.
• Proficient computer and keyboarding skills with the ability to adapt to and accurately work withnew technologyand artificial intelligence.
• Ability to create and promote a culture of inclusivity and engagement in which teammates differences are embraced andleveragedto strengthen team effectiveness and efficiencies
• Strong customer service,interpersonaland communication service skills such as active listening and presenting. Ability to give and receive constructive feedback and take personal ownership for success.
• High attention to detail and accuracy with frequent interruptions and ability to prioritize workload under in a fast-paced environment with time constraints..
• Strong ethical skills to handle confidential information with integrity.Awareness and understanding of cyber security risks and proper reporting thereof.
• Ability to make decisions with minimal supervision whilemaintainingquality and productivity standards.
• Ability to read andcomprehendmedical terminology, human anatomy, and disease processes, and/or state and federal regulations related to HIPAA and release of medical information.

Physical Requirements And Working Conditions

• This positionmayrequire travel, therefore, will be exposed to weather and road conditions.
• Operates all equipment necessary to perform the job.
• Exposed to a normal office environment.

Preferred Job Requirements

Preferred Certification / Registration / License

(RHIT)or (RHIA)OR (MLS) - Medical LaboratoryScientist OR(MLT) - Medical Laboratory Technician OR (MT) - Medical Technologist.Applicantscurrently enrolledin aprogram for Health Informationmanagementdegrees with AHIMA issued micro credentials may also be considered.

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.