HIM Operations Lead

Atrium Health; Charlotte (NC); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plan

Educational assistance

Job summary

Advocate Health in Charlotte, NC is seeking a full-time Health Information Management professional in the document management area. The role supports leadership, optimizes daily workflows, and ensures regulatory compliance while providing SME guidance to teammates.

Requires a high school degree with HIM-related field and 3 years of healthcare experience. Strong analytical, communication, and cybersecurity awareness are essential in a fast-paced environment.

Qualifications

• High School degree required; Health Information Management or related field
• 3 years' experience in a healthcare setting required, typically HIM/compliance/quality/clinical
• Ability to read and comprehend medical terminology, anatomy, diseases and HIPAA regulations
• Strong ethical skills for confidential information and cybersecurity awareness

Responsibilities

• Performs day-to-day assigned functions as SME for teammates on inquiries and challenges.
• Coordinates and optimizes daily work to meet turnaround times and KPIs.
• Supports leadership with policy reviews and workflow improvements for quality and efficiency.
• Facilitates resolution of internal/external complaints, ensuring regulatory adherence.
• Documents quality reviews and provides timely feedback, with retraining as needed.
• Partners with IT for software testing and upgrades and issues resolution.
• Collaborates with Leadership, Risk Management, Legal and other departments to address questions.

Skills

Critical thinking

Communication

Attention to detail

Independent decision making

Computer proficiency

Education

High School degree

Health Information Management or related field

RHIT/RHIA/MLS/MLT/MT preferred

Job description

Department:

13442 Enterprise Revenue Cycle - HIM Ops Document Management AMB NC/GA

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Monday - Friday 10: 00 AM - 6:30 PM

Pay Range:

$25.30 - $37.95

Major Responsibilities:

Performs theday-to-dayassigned functions, acting as the primary Subject Matter Expert for teammates on work-related inquiries and challenges. Proactively addresses and resolves issues, providing innovative solutions. Collaborates with leadership to conduct huddles,facilitateorientation, deliver training, perform quality assessments, and generate production reports. Utilizes effective communication and critical thinking skills toidentify, address and elevate issues toleadershipas necessary.

Coordinates, monitors, andoptimizesdaily work activities to support the team in meetingestablisheddaily turnaround times and key performance indicators.

Supports leadership by conducting comprehensive reviews of policies and procedures and recommending workflow improvements to enhance quality, consistency, efficiency, and standardization.

Facilitates the resolution of both internal and external complaints and concerns while ensuring adherence to all relevant regulatory requirements.

Performs documentation andtracking ofquality reviews. Providestimelyfeedback toleaderandteammate, providingadditionaleducation and retraining as needed.Makescorrections according to department procedures.

Partners with information technologyfor softwaretesting and upgrades. Troubleshoots computer system issues, collaborates with optimization tosubmitrequests for enhancements.

Collaborates with Leadership, Risk Management, Legal and otherappropriate departmentsto respond to questions and/orissues.

Minimum Job Requirements

Education

High Schooldegreerequired.Health Information Management or related field

Certification / Registration / License

Experience

3year's experiencein a healthcare settingrequired, typically within HIM, compliance,qualityor clinical settings.

Knowledge / Skills / Abilities

Abilityto work independently and make decisions with minimal supervision using critical thinking skills, whilemaintainingquality and productivity standards.

Proficient computer and keyboarding skills with the ability to adapt to and accurately work withnew technologyand artificial intelligence.

Ability to create and promote a culture of inclusivity and engagement in whichteammatesdifferences are embraced andleveragedto strengthen team effectiveness and efficiencies

Strong customer service,interpersonaland communication service skills such as active listening and presenting. Ability to give and receive constructive feedback and take personal ownership for success.

High attention to detail and accuracy with frequent interruptions and ability to prioritize workload under in a fast-paced environment with time constraints..

Strong ethical skills to handle confidential information with integrity.Awareness and understanding of cyber security risks and proper reporting thereof.

Ability to make decisions with minimal supervision whilemaintainingquality and productivity standards.

Ability to read andcomprehendmedical terminology, human anatomy, and disease processes, and/or state and federal regulations related to HIPAA and release of medical information.

Physical Requirements and Working Conditions

This positionmayrequire travel, therefore,willbe exposed to weather and road conditions.

Operates all equipment necessary to perform the job.

Exposed to a normal office environment.

Preferred Job Requirements

Education

Preferred Certification / Registration / License

(RHIT)or (RHIA)OR (MLS) - Medical LaboratoryScientist OR(MLT) - Medical Laboratory Technician OR (MT) - Medical Technologist.Applicantscurrently enrolledin aprogram for Health Informationmanagementdegrees with AHIMA issued micro credentials may also be considered.

Experience

Knowledge / Skills / Abilities

Allresponsibilitiesand requirements are subject topossible modificationtoreasonably accommodateindividuals with disabilities.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Assists leadership with oversightof thedaily operations of a designatedsub functionalarea within the Health Information Management department. Serves as a pivotal resource and Subject Matter Expert, providing expert guidance and direction to department teammates. Ensures the seamless execution of daily operations while addressing and resolving complex issues with advanced problem-solving skills. Facilitates continuous improvement and innovation within the department, fostering a culture of excellence and high performance. Maintains current knowledge of guidelines and statutes that influence their responsibilities.