Higher Pathways Regional Manager - CA

Justworks, Inc.; Inglewood (CA); In loco; USD 88.000 - 90.000; Tempo pieno

Descrizione del lavoro

SJLI is seeking a Higher Pathways Regional Manager in Inglewood, CA to lead strategy, staff performance, and regional systems for Postsecondary Success and Career Development. You will supervise counselors and align programs with Educational Equity goals.

You will build partnerships, guide regional workflows, and drive improvements to ensure a cohesive, whole-scholar experience across markets, with accountability for outcomes such as placement, persistence, and mobility.

Competenze

• Experience leading teams of counselors and program staff.
• Ability to translate strategy into region-specific work plans.
• Strong collaboration with cross-functional departments.

Mansioni

• Supervise Postsecondary Success Counselors and Career Development Counselors.
• Lead annual regional strategy and implementation for Higher Pathways.
• Coordinate cross-team planning to support seamless program delivery.
• Develop regional workflows and accountability systems.
• Support staff with onboarding and professional development.

Descrizione del lavoro

Employment type Full-time employee Department Educational Equity - LA Work location Inglewood, CA Compensation $88,000 – $90,000 annually
Final compensation will depend on the location and level at which the candidate is hired

About this job

HIGHER PATHWAYS REGIONAL MANAGER

Position Title: Higher Pathways Regional Manager

Reports To: Director of Educational Equity

Position Summary:

The Higher Pathways Regional Manager is a dynamic and skilled leader responsible for the strategy, quality, staff performance, systems, operations, and outcomes of SJLI's Higher Pathways work within an assigned region. Working under the direction of the Director of Educational Equity, this role leads a coordinated postsecondary support model serving scholars ages 18–25 as they navigate college, transfer, trade and technical education, professional credentials, military service, employment, entrepreneurship, educational re-entry, and other postsecondary pathways.

The Regional Manager supervises Postsecondary Success Counselors, Career Development Counselors, and Workforce Connections Counselors, ensuring clear ownership while maintaining a consistent, whole-scholar experience. Postsecondary Success Counselors serve as the primary relationship and navigator for scholars, while specialized career staff provide deeper support in career exploration, professional readiness, employer engagement, internships, job placement, apprenticeships, and other economic-mobility opportunities. The Manager is accountable for ensuring these functions operate as one coordinated system.

As Higher Pathways evolves, the Regional Manager helps maintain the program’s full postsecondary strategy in which success is measured by progress, persistence, opportunity, stability, placement, and long-term outcomes: Postsecondary Success, Career & Economic Mobility, Civic Engagement, and Lifelong Well-Being. The role ensures consistent delivery across markets, strengthens staff development and case-management systems, builds strategic partnerships, and maintains fidelity to SJLI's mission, culture, and commitment to educational equity and community impact.

Responsibilities

Team Leadership and Development

• Supervise and support Postsecondary Success Counselors, Career Development Counselors, and Workforce Connections Counselors within the assigned region, providing direct supervision, mentorship, coaching, and clear performance expectations.
• Lead, facilitate, or coordinate onboarding and professional development aligned with SJLI's postsecondary success framework, whole-scholar approach, case-management expectations, and equity-centered practice.
• Establish role-specific goals, deliverables, timelines, caseload expectations, documentation standards, and performance benchmarks for scholar support, career development, workforce connections, and placement outcomes.
• Conduct regular individual supervision, team meetings, case reviews, and performance evaluations; provide individualized coaching and address performance concerns promptly in coordination with the Director of Educational Equity and Human Resources, as appropriate.
• Cultivate a collaborative, culturally responsive, accountable, and learning-oriented team culture that reflects SJLI's values and mission.
• Support staff in understanding how their distinct responsibilities connect across the Higher Pathways workflow so scholars experience one coordinated system rather than separate services.

Program Strategy, Implementation, and Regional Systems

• Lead annual regional strategy, work planning, programming priorities, and implementation for Higher Pathways in alignment with SJLI's Educational Equity strategy and organizational goals.
• Ensure consistent and high-quality delivery of Higher Pathways across the assigned region, including postsecondary success, career readiness and economic mobility, supportive services, alumni engagement, scholarships, and transition programming.
• Translate department priorities into clear regional workflows, operating rhythms, responsibilities, and accountability systems that support consistent scholar experiences across staff and markets.
• Identify emerging scholar needs, service gaps, and implementation challenges; allocate staff attention and program resources accordingly and elevate strategic issues to the Director of Educational Equity.
• Coordinate cross-team planning with Educational Equity leadership and other SJLI departments to support seamless program implementation, communications, grant deliverables, events, and scholar transitions.
• Guide staff through programmatic refinements and continuous improvement while maintaining the core Higher Pathways model and a consistent whole-scholar experience.

Scholar Support Systems and Postsecondary Navigation

• Oversee a coordinated case-management model in which every eligible scholar is assigned a Postsecondary Success Counselor and supported by an individualized success plan that identifies goals, needs, next steps, referrals, and follow-up.
• Establish standards for scholar outreach, regular check-ins, tiered support, early identification of barriers, re-engagement, escalation, warm referrals, and continuity of care when a scholar's pathway changes.
• Establish and maintain the toolkit, referral programming, referral organizational relationships and support systems that can be utilized by the Postsecondary Success Counselors as they support SJLI alumni in their navigation of postsecondary success.
• Ensure Postsecondary Success Counselors can effectively support scholars across college, transfer, trade and technical education, credentials, military pathways, employment, educational re-entry, and other postsecondary options.