High Needs Case Managers EMPACT

CL 4b246ed9 69f4 44c6 907c 44fcb89543eb; Tempe (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

PTO

Paid holidays

Medical plans (4 choices)

Dental plans (2 choices)

Vision plans (2 choices)

403(b) retirement plan

Retirement Allowance

Company-paid Life/AD&D and Long-term

Disability

Tuition Reimbursement

Elder Care Assistance

Pet Insurance and more

Job summary

EMPACT-SPC in Arizona is hiring High Needs Case Managers to support children and families with intensive behavioral health services in Tempe or Glendale. The role delivers crisis intervention, transportation, and in-home, in-school, and community services, managing a caseload of about 15 families with a high level of service.

You will work flexible hours, coordinate with teams (ACT/CFT), document meetings, and refer families to partners, while upholding Arizona Principles and ensuring continuity

Qualifications

• Must meet BHT requirements with either a bachelor’s degree or higher and one year of behavioral health experience OR an associate’s degree and two years of behavioral health experience OR a high school diploma AND four years of behavioral health experience.

Responsibilities

• Provide direct in-home, in-office, in-school, and community services including crisis intervention and transportation.
• Facilitate and document meetings (ACT or CFT) and coordinate with natural supports and partners.
• Deliver at least 40 hours per week with 30 hours of direct client contact; maintain clinical documentation on a monthly/annual basis.
• Support services aligning with the 12 Arizona Principles to ensure continuity of care across systems.
• Develop relationships with related state, community mental health, and contracting organizations.

Skills

Bi-lingual (Spanish)

Flexibility

Problem solving

Education

Bachelor’s degree or higher + 1 year behavioral health experience

Associate’s degree + 2 years behavioral health experience

High school diploma + 4 years behavioral health experience

Job description

Who we are:

EMPACT- Suicide Prevention Center, part of the La Frontera family, is an industry-leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an EEO/AA Employer.

You can view all our job openings at: https://lafronteraaz-empact.org/join-us/

What you’ll do:

We have multiple opportunities for High Needs Case Managers to join our team. The High Needs Case Manager works with children and families that require a high level of service provision, contact, and coordination of treatment out of our Tempe or Glendale location. This position provides direct service crisis intervention, support, transportation, and education to families and children, independently of, or in conjunction with, other in-home client services. Manages a caseload of 15 families in order to serve the family at a high level of intensity.

Essential Responsibilities:

• Provide direct in-home, in-office, in-school, and community services. These services will include, but not be limited to, crisis intervention, transportation, maintaining established client stabilization, additional client supervision, parent training with instruction in child care and behavior management, and support needed to maintain a child in the home.
• Facilitate, schedule, and provide follow-up on family, youth, and adult team meetings (ACT or CFT). Complete written documentation of this meeting and provide a copy to all team members. Engage and invite natural supports as identified by family, youth, and adults. Make referrals to collaborating partners and other community services, as client needs indicate.
• Deliver at least 40 hours of work per week, with a goal of 30 hours of direct client contact, which includes case management as needed. Ensure meeting clinical documentation standards established monthly/annually. Complete all tasks agreed upon by the timelines given. Must be able to work a flexible schedule based on the needs of the children and families, which may include evening or weekend hours when needed. Evening and weekend hours may be required to accommodate the schedules of families, youth, and adults. Attend meetings and training as requested.
• In collaboration with each child and family, support services to families, youth, and adults, that meet the following 12 Arizona Principles: (1) Collaboration with the family, youth, and adult; (2) Emphasis on achieving functional outcomes; (3) Collaboration with others, including participation in unified assessment, planning and service approaches when families, youth, and adults are involved with multiple systems; (4) Access for families, youth, and adults to a comprehensive array of sufficient behavioral health services to meet their needs; (5) Best practices; (6) Most appropriate setting; (7)
  Timeliness; (8) Services tailored to the family, youth, and adult; (9) Stability in placements; (10) Respect for the family's, youth’s, and adult’s unique cultural heritage;(11) Independence, and; (12) Connection to natural supports.
• Ensure the continuity of care in the provision of comprehensive services to family, youth, and adults and assist additional team members, which include Clinical Coordinator and/or Director in coordinating
  communication with other departments of the agency or with external stakeholders in accomplishing this function.
• Develop and maintain effective working relationships with all related states, community mental health, and contracting organizations.

What you’ll provide:

• Must meet BHT requirements with either a bachelor’s degree or higher and one year of behavioral health experience OR an associate’s degree and two years of behavioral health experience OR a high school diploma AND four years of behavioral health experience.
• Behavioral health experience is required.
• Previous experience working with children is preferred.
• Knowledge of the CFT process and Arizona 12 Principles.
• Requires the ability to be flexible and problem-solve and to have the ability to use creativity in the approach to service delivery.
• Must have a Fingerprint clearance card or be eligible to obtain one.
• Must have a valid AZ driver's license with no major infractions in the past three years.
• Must have regular access to reliable transportation.
• Bi-lingual (Spanish) Diff per hour available.
• Must be at least 21 years of age at the time of employment.

Additional Requirements and Responsibilities:

• Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation.
• Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency.
• Maintain a professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners.
• If driving while on agency time or on agency business, a valid Arizona driver license and appropriate liability insurance and approval for liability coverage with EMPACT - SPC’s liability insurance carrier is required. At time of hire, a 3-year state driving record with no major infractions or excessive driving violations/tickets is required.
• Staff members who provide direct client services must be at least 21 years old. Staff members who provide support services (administrative or clinical) must be at least 18 years old. All employees will have a minimum of a high school diploma or equivalent.
• Attend meetings, training, and agency activities and events outside of regularly scheduled work hours upon request.

What you’ll receive:

(Full-time employees)

• Generous PTO
• 10 paid holidays per year
• Medical plans (4 choices)
• Dental plans (2 choices)
• Vision plans (2 choices)
• 403(b) retirement plan
• Retirement Allowance
• Company-paid Life/AD&D and Long-term Disability
• Voluntary additional Life and Short-term Disability
• Tuition Reimbursement
• Elder Care Assistance
• Pet Insurance and much more!

EMPACT-SPC is licensed by the Arizona Department of Health Services and accredited by the American Association of Suicidology (AAS) and The Commission on Accreditation of Rehabilitation Facilities (CARF).

EMPACT-SPC/La Frontera Arizona provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

All employees of EMPACT-SPC and La Frontera Arizona are employees "at will" as that term is understood in the State of Arizona. This means that employment may be terminated at any time without prior notice and for no stated reason.

EMPACT-SPC/La Frontera Arizona reserves the right to modify position descriptions as needed and without notice. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.