High-Impact Ready Mix Dispatcher

Delta Industries, Inc.; Memphis (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Delta Industries Inc. in Memphis is seeking a dependable Ready Mix Dispatcher to coordinate concrete deliveries between customers, drivers, batch plants, sales, and field operations.

In this fast-paced role you will schedule trucks, enter orders, monitor progress, and keep lines of communication open to ensure on-time service and accuracy.

The ideal candidate will be organized, able to multitask under pressure, and committed to safety and excellent customer service.

Qualifications

• High school diploma preferred.
• Experience in dispatching, logistics, transportation, construction, or customer service is preferred.
• Ready Mix Concrete experience is a plus.
• Strong communication and organizational skills are essential.
• Ability to multitask and prioritize in a fast-paced environment.
• Ability to remain calm and make sound decisions under pressure.
• Basic computer skills and ability to learn dispatch software.
• Ability to communicate effectively with drivers, customers, plant personnel, and management.

Responsibilities

• Schedule and dispatch Ready Mix trucks to customer jobsites based on delivery requirements.
• Receive customer orders and accurately enter delivery information into the dispatch system.
• Coordinate delivery schedules with customers, drivers, plant personnel, sales representatives, and management.
• Monitor truck locations and delivery progress throughout the day.
• Adjust delivery schedules as needed to minimize delays and maximize fleet efficiency.
• Communicate changes in orders, jobsite conditions, quantities, and delivery times to the appropriate personnel.
• Monitor driver hours, truck availability, and production schedules.
• Respond quickly and professionally to delivery issues, delays, breakdowns, traffic, and jobsite changes.
• Maintain constant communication with drivers while they are on the road and at jobsites.
• Help ensure customers receive the correct product, quantity, and service at the scheduled time.
• Maintain accurate dispatch records, tickets, and documentation.
• Work closely with Plant Managers and Production personnel to maintain a smooth flow of concrete production and deliveries.
• Communicate emergency or safety-related situations immediately to management.
• Follow all company safety policies, DOT requirements, and operational procedures.
• Provide exceptional customer service and represent Delta Industries Inc. professionally.

Skills

Strong communication

Organizational skills

Multitask and prioritize

Decision making under pressure

Problem-solving skills

Team player / dependable

Customer service mindset

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Delta Industries Inc. in Memphis is seeking a dependable Ready Mix Dispatcher to coordinate concrete deliveries between customers, drivers, batch plants, sales, and field operations.

In this fast-paced role you will schedule trucks, enter orders, monitor progress, and keep lines of communication open to ensure on-time service and accuracy.

The ideal candidate will be organized, able to multitask under pressure, and committed to safety and excellent customer service.