High-Energy Sports Bar Server — Guest Experience Star

Lancaster Wings, Inc.; New Philadelphia (OH); Vor Ort; USD 17.000 - 25.000; Vollzeit

Benefits dieser Stelle

Equal opportunity employer

E-Verify employer

Zusammenfassung

Buffalo Wild Wings at Lancaster Wings, Inc. is seeking a Server to deliver an outstanding guest experience in a fast-paced environment. You will take orders, upsell items, process payments, and ensure accuracy while maintaining safety standards.

Ideal candidates bring prior serving experience, strong people skills, and the ability to work under pressure. Team-driven, customer-focused individuals are encouraged to apply for this on-site role.

Qualifikationen

• Prior serving experience in a high-volume, full-service restaurant.
• Knowledge of proper sanitation, food safety and security procedures.
• Ability to lift up to 20 pounds and stand for extended periods.
• Excellent customer service and guest satisfaction oriented.

Aufgaben

• Create and deliver an over-the-top guest experience.
• Taking food and beverage orders accurately and timely.
• Upsell menu items to generate higher sales.
• Execute Responsible Alcohol Service in accordance with regulations.
• Maintain a stocked and clean serving station.
• Resolve conflicts or guest complaints as needed.

Kenntnisse

Reliability

Good work ethic

Prior serving experience

Food safety

Customer service

Communication with guests

Time management

Multi-tasking

Lift 20 lbs

Ausbildung

Food Handler Card

Jobbeschreibung

If you enjoy working in a fun, high-energy environment with a growing company where the game is always on, we invite you to bring your skills to Buffalo Wild Wings, where we are proud to be the “Greatest of All Times!”

At Lancaster Wings, we are team-centered and fan-focused and we take pride in being the destination for great wings, cold beer, and all sports! We encourage you to apply to join our winning team and be part of bringing the love of sports together with great food, family, and friends!

We are currently seeking talented Servers to join our team!

As a Buffalo Wild Wings Server, your responsibilities include, but are not limited to, the following:

• Creating and delivering an over-the-top guest experience that keeps our guests coming back
• Taking food and beverage orders as instructed by guests and assuring order accuracy and timely delivery
• Processing accurate and timely payments with integrity
• Serving as a menu knowledge expert in order to provide suggestions to guests based on preferences or requests
• Upselling menu items to generate higher sales
• Executing Responsible Alcohol Service in accordance with local and company regulations
• Ensuring that food safety standards are followed in accordance with local regulations
• Quickly bussing tables and resetting table supplies upon guest departure
• Successfully resolving conflicts or guest complaints as permitted by management
• Maintaining a stocked and clean serving station/dining room/workspace
• Completing deep cleaning tasks as assigned
• Generating positive working relationships with all team members, including the Front of House and Heart of House
• Additional duties as assigned by management
  
  
  

Knowledge and skills you bring to the team:

• Reliability, dependability, and good work ethic
• Prior serving experience, preferably in a high volume, full-service restaurant
• Basic food service, including proper and safe usage of appropriate restaurant equipment
• Knowledge of proper sanitation, food safety and security procedures
• Ability to maintain professional demeanor under pressure
• Proficient understanding of food allergens
• Ability to obtain a Food Handler Card
• Personable and friendly personality and ability to communicate with guests
• Strong understanding and delivery of excellent customer service and guest satisfaction
• Knowledge of basic math functions and calculations involving currency
• Strong interpersonal skills and the ability to work both independently and with others
• Strong time management, organization, attention to detail, and multi-tasking skills
• Ability to take direction and constructive feedback from both peers and management
• Ability to lift and move up to 20 pounds
• Ability to work at a fast pace and with high intensity while standing for an extended period of time
  
  
  

Not sure if your experience aligns? We encourage you to apply. Sports-lover or not, all backgrounds are welcome here. Apply today to join our winning team!

Lancaster Wings, Inc. is an independent franchisee of Buffalo Wild Wings, an equal opportunity and E-Verify employer. We are committed to providing all team members with a safe, drug-free environment void of discrimination or harassment where our team members can learn, grow and develop more than they can on their own.