HHS Service Desk Technician

SAIC; Broomfield (CO); Hybrid; USD 36,000 - 44,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

SAIC is hiring a Service Desk Agent to support the US Department of Health and Human Services in Broomfield, CO. This hybrid role requires a minimum of 3 days in the office and supports a 24x7x365 environment.

You will provide front line technical support via calls, chat, email, and online requests, troubleshoot hardware/software, and assist with setup and configuration of devices while documenting issues for escalation.

Qualifications

• High school diploma or equivalent required.
• US Citizen able to obtain Public Trust clearance.
• Experience in customer service/support environment preferred.
• Proven hardware/software troubleshooting experience.
• Strong communication skills for calls, chat, email.

Responsibilities

• Provide excellent customer service to professional end users.
• Offer frontline technical support via calls, chat, email, and online requests.
• Diagnose issues using knowledgebase, logs, and historical records.
• Support applications, OS, browsers, desktops, laptops, mobile devices, printers, and network issues.
• Assist with password resets and account unlocks.
• Document issues and troubleshooting steps for escalation.
• Create and update documentation and knowledge base articles.

Skills

Customer service

Troubleshooting

Communication

Team work

Independent work

24x7 availability

Education

High school diploma or equivalent

Tools

Incident tracking system

Job description

Minimum Clearance Required None

Job ID 2616654

Location Broomfield, CO, US

Date Posted 2026-09-09

Category Information Technology

Subcategory Computer Operator

Schedule Full-Time

Shift Day Job

Travel No

Minimum Clearance Required None

Clearance Level Must Be Able to Obtain Public Trust

Potential for Remote Work ORA_HYBRID

SAIC is hiring a Service Desk Agent to support HHS in Broomfield, CO.

This is a Hybrid role requiring 3 days minimum in office.

What We Do

We are the front line of contact for technical issues and questions for the US Department of Health and Human Services. HHS a professional and diverse group that are doing remarkable things during a remarkable time. We support our awesome client in many different ways such as telephone calls, chat, email, and online requests.

Culture

We are a close knit team of around 30 people that has a great team dynamic. We all come from very different backgrounds and ages. We work for SAIC a Fortune 500 company and is listed as one of the “World’s Most Admired Companies”. Forbes lists us as one of “America’s Best Employers for Diversity” and one of “America’s Best Employers for Veterans”.

Company Values

• Passion- Love what you do
• Empowerment- Decide and act
• Integrity- Be real
• Inclusion- Embrace differences
• Innovation- Think courageously

Who We Are Looking For

We are looking for people with a great work ethic, an enthusiasm for technology, and are constantly learning new things. You also need to have wonderful people skills and can work with professionals that have varying levels of technical expertise.

Responsibilities

• Provide excellent customer service to professional end users
• Provide front line technical support to local and remote users via calls, chat, email, and online support and service requests
• Utilize technical skills, historical records, knowledgebase, and other available tools to analyze and diagnose customer issue
• Support commercial and agency specific applications and software
• Support operating system and internet browser issues
• Support desktops, laptops, mobile devices, printers, scanners, and other hardware
• Support network infrastructure issues affecting end users
• Assist with password resets and account unlocks
• Assist with set up, installation, and configuration of hardware and software
• Diagnose, isolate, and resolve issues with network connectivity, wired and wireless
• Assist with creating and updating documentation, written instructions, and knowledge base articles
• Utilize an incident tracking system to create, work, and resolve tickets
• Clearly document description of issue and troubleshooting work done for escalation, review, and audit purposes
• Effectively determine when to elevate issues to specialist teams
• Communicate with supervisors, peers, and end users to effectively solve issues
• Follow all company and department policies and procedures

Qualifications

Required Skills/Experience

• Must have a High school diploma or equivalent
• Must be a U.S. Citizen and be able to obtain a Public Trust clearance
• Prefer one year of relevant experience in a customer service/ support environment
• Proven hardware/software troubleshooting experience
• Proven experience providing effective and professional communication
• Proven ability addressing technical issues via telephone, email, and chat
• Demonstrated commitment to providing excellent customer service
• Experience with common software and operating systems
• Knowledge of IT support Best Practices
• Ability to work independently and within a team environment
• Availability to work flexible hours in a 24x7x365 environment

Target salary range Up to $40,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.