HHC-Natchez- Sales Associate

Home Hardware Center, Inc.; Natchez (MS); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Employee discount

401k with employer match

Employee Assistance Program

Paid Sick Time

Vision Insurance

Dental Insurance

Critical Illness Insurance

Accident plan

Medical Insurance

LTD/AD&D

STD

Life Insurance

Dependent Life Insurance

Will prep services

Job summary

Home Hardware Center, Inc. is seeking a Retail Sales Associate in Natchez, MS to deliver excellent customer service, assist customers with product selection, and maintain store appearance.

You will greet customers, help them locate products, answer questions, operate the cash register, and keep the sales floor well stocked. Responsibilities include handling payments, processing orders, replenishing inventory, following safety protocols, and assisting with opening/closing duties.

Qualifications

• Must have retail sales or customer service experience.
• Strong math, reading, writing, and speaking skills.
• Ability to lift and load merchandise up to 100 lbs and climb a ladder.

Responsibilities

• Greet customers and provide friendly, helpful service.
• Assist customers in locating products and making purchasing decisions.
• Answer questions about merchandise, pricing, and promotions.
• Operate the cash register, handle payments, and issue receipts.
• Maintain a clean, organized, and well-stocked sales floor.
• Replenish inventory and organize displays as needed.
• Follow all company policies and procedures, including loss prevention.
• Assist with opening and closing duties as required.
• Handle customer complaints or direct them to a manager when necessary.
• Stay informed on new products, sales, and store promotions.

Skills

Customer service

Communication

Sales experience

Product knowledge

Problem solving

Industry knowledge

Education

High school diploma or equivalent

Tools

CNRG POS System

Job description

The Retail Sales Associate is responsible for delivering excellent customer service, assisting customers with product selection, and maintaining the store’s appearance. This role plays a key part in achieving sales goals and ensuring customer satisfaction.

Key Duties and Responsibilities:

Greet customers and provide friendly, helpful service

Assist customers in locating products and making purchasing decisions

Answer questions about merchandise, pricing, and promotions

Operate the cash register, handle payments, and issue receipts

Maintain a clean, organized, and well-stocked sales floor

Replenish inventory and organize displays as needed

Follow all company policies and procedures, including loss prevention

Assist with opening and closing duties as required

Handle customer complaints or direct them to a manager when necessary

Stay informed on new products, sales, and store promotions

• Smile and greet all customers who enter the department or come within a normal speaking radius of the sales associate. The greeting should include an open-ended question such as “How may I assist you today?” or “What can I help you find today?”
• Practice excellent customer service and listen intently to customer needs.
• Build customer confidence by supplying product knowledge and technical assistance as it relates to the selection, use, and installation of products sold by CNRG.
• Perform sales counter functions such as order entry, special orders, and price lookup.
• Accept and respond to telephone inquiries from customers in a polite manner that provides the information sought by the customer.
• Write sales orders and special orders using CNRG point-of-sale systems in an appropriate manner and so orders are processed completely and correctly by suppliers the first time.
• Assist in cycle counting of inventory according to a schedule established by management.
• Face and front product at the beginning and end of each shift, and as time permits.
• Assist with customer loading of items purchased in the store as necessary.
• Use CNRG Resource Center to submit instances of items with incorrect retail prices, items that will not scan properly, or items with incorrect descriptions.
• Follow company safety guidelines and basic safety practices at all times. Participate in regular store safety meetings.

Perform other duties similar to those above as assigned by the store manager's supervisor or other qualified corporate or platform representative.

Qualifications:

Must be able to perform each duty and responsibility in a satisfactory manner. Qualifications include previous work experience dealing with retail sales or general customer service. Must possess strong math, reading, writing, and speaking skills, and a friendly demeanor. Must possess problem‑solving ability and good organizational skills, and must be able to communicate using telephone and e‑mail. Basic knowledge of lumber, building materials, or general hardware merchandise is required, and specific departmental expertise is preferred. Must be able to lift and load merchandise weighing up to 100 lbs. for various amounts of time, lift and load merchandise over six feet off the ground, climb a ladder, and maneuver safely at the store. High school diploma or equivalent is preferred.

CNRG offers a range of benefits for both Full Time and Part Time employees:

• All levels of employment enjoy our fantastic employee discount
• 401k with employer match
• Employee Assistance Program
• Part‑Time benefits include Paid Sick Time, Vision, Dental, Critical Illness, and an Accident plan
• Full‑Time benefits include the additional benefits of Paid Sick Time, Medical, LTD/AD&D, STD, Life Insurance, Dependent Life Insurance, Will prep services

This job is an hourly position (non‑exempt from overtime). Though successful sales associates may be considered for other opportunities within the company, the position carries no guarantee of career progression. The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.

Central Network Retail Group, LLC complies with all applicable equal employment laws, including the Americans with Disabilities Act. Qualified individuals with a disability may request reasonable accommodation from the company.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.