Hendrick Automotive Group Wake Technical Community College-Apprenticeship (Raleigh, Durham, Cary)

Hendrick Automotive Group; MacGregor Park (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Hendrick Automotive Group is seeking an Apprentice Technician at our Cary location. In learning capacity, you will assist a Master/Service Technician in identifying needed repairs and performing service and maintenance tasks.

This role is designed to build knowledge, skills, and certifications toward becoming a Service Technician. The position emphasizes learning, training participation, accurate timekeeping, and adherence to dealership and safety policies, with opportunities within an official

Qualifications

• High School Diploma and automotive knowledge are required.
• Up to 3 years of work experience is desired.
• Basic knowledge of automotive parts and systems.
• Demonstrable mechanical skills and knowledge.
• Technical training or commensurate technical experience is preferred.

Responsibilities

• Assist Master/Service Technician or Team Leader in examining customer vehicles.
• Help identify necessary repairs and maintenance.
• Assist with estimating cost of repairs.
• Assist with performing vehicle repairs and maintenance.
• Document services performed and maintain organized work area.
• Follow dealership service guidelines and safety rules.

Skills

Communication skills

Ability to follow instructions

Education

High School Diploma

Field of Study/Work Experience: Automotive

Demonstrable mechanical skills and knowledge

Technical training or commensurate technical experience

Job description

Hendrick Chevrolet (Cary) Location: 100 Auto Mall Drive, Cary, North Carolina 27511 Hendrick Automotive Group, the largest privately owned dealership group in the United States, is seeking the next generation of automotive service and collision technicians.

Employment may count toward a student’s work-based learning requirement (please refer to the school for details).

Hendrick Automotive Group is an official Apprenticeship NC employer. High school seniors that have yet to graduate may have additional benefits available to them through the state of North Carolina if entering into an apprentice program within 120 days of graduation. Additional details about the Apprenticeship NC program can be found at https://www.apprenticeshipnc.com/.

Summary

In a learning capacity the Apprentice Technician assists the Service Technician with identifying necessary vehicle service and performing the repair, service, and or maintenance work. In an entry level position, the Apprentice Technician is responsible for increasing knowledge, skills, and certifications to progress to a Service Technician.

Supervisory Responsibilities: This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities

• Assists Master/Service Technician or Team Leader with examining customer vehicles.
• Assists Master/Service Technician or Team Leader with identifying necessary vehicle repairs and maintenance.
• Assists with estimating cost of repairs.
• Assists with performing vehicle repairs and maintenance.
• Documents services performed.
• Effectively utilizes available technologies to enhance customer experience.
• Learns how to performs services efficiently and according to dealership guidelines.
• Follows dealership and manufacturer service guidelines.
• Assists Service Technician by requesting necessary parts.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education and Experience

• High School Diploma
• Field of Study/Work Experience: Automotive
• Desired Work Experience: up to 3 years
• Education/Experience: Basic knowledge of automotive parts and systems.
• Demonstrable mechanical skills and knowledge.
• Technical training or commensurate technical experience.

Certificates and Licenses

• Valid Driver’s License
• Eligible for NAPA training, manufacturer training, state inspection/emissions training, if applicable.

Computer Skills

• Basic Computer skills to utilize timekeeping system.
• Ability to learn parts department computer inventory and ordering system.

Communication Skills

• Ability to understand and follow instructions.
• Ability to communicate effectively with customers and company personnel.

Attendance Expectations: The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands: Must be able to lift up to (50) pounds. While performing the duties of this job, the employee is regularly required to talk and hear; stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.

Environment Demands: Duties are performed primarily in the service area. Work includes movement around vehicles, working in various physical positions, and the safe operation of power tools and test equipment. May be exposed to loud noise, vibration, exhaust fumes, and other service and repair conditions. Frequently interacts with customers, service advisors and the service manager.

Verbal and Writing Ability: Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability: Ability to add, subtract, multiply and divide.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Ability to understand and follow technical manuals.

Core Values

To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them. Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level. Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers. Passion for Winning Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people. Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team. Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.

Hendrick Automotive Group believes that its people are its most important assets. Together, everyone achieves more. We work as a team, best utilizing our individual talents and skills to reach a common goal. Hendrick Automotive Group teammates help each other to balance their commitments to family and to the community they represent. Our 10,000 plus teammates across the country are empowered and trained to be leaders within our organization. At Hendrick Automotive Group we are defined by our integrity. We believe in doing what is right for our fellow teammates, our customers and our corporate partners. The core values of this company are what shape every action we take and every decision that is made. Our customers are important to us. They’re family. We genuinely desire for our customers to feel valued and cared about whenever inside our doors. Every day, Hendrick Automotive Group teammates recommit themselves to exceeding the expectations of our customers. The Hendrick name is synonymous with winning, at the dealership and the race track. We are committed to continuing the Hendrick tradition of success and performance. Our teammates are empowered to overcome obstacles and do what it takes to satisfy our customers, lift up our fellow teammates and build profits. The automotive industry is rapidly progressing. Every day, Hendrick Automotive Group takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes. We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development. We strive for excellence in all that we do.