Hematology & Oncology Admin Coordinator

NHS Scotland; South Dakota; On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Employee Assistance Programme

Cycle to Work Scheme

Study bursaries

Learning and development opportunities

NHS Pension Scheme

Salary Sacrifice Car Benefit Scheme

Holiday enhancements

Job summary

NHS Greater Glasgow and Clyde (NHSGGC) is seeking an administrative professional to plan, organise, and maintain day-to-day tasks for Beatson West of Scotland Cancer Centre Macmillan Day Unit. You will be a focal point for patients, ensuring accurate records and up-to-date information.

The role includes supporting referral management, scheduling, and liaison with clinicians, with a standard 8:30–16:30, Monday–Friday pattern in a permanent, full-time capacity at the Beatson West of Scotland

Qualifications

• Knowledge of patient administration systems and patient pathway management.
• Understanding of referral management processes and waiting time targets.
• Knowledge of appointment scheduling procedures and New Way rules.
• Experience in maintaining accurate patient records and data entry.
• Ability to produce statistical and management reports from database information.
• Understanding of admission management processes within oncology and haematology services.
• Strong communication and liaison skills for working with clinicians, patients, and external agencies.

Responsibilities

• Act as the main point of contact for patients attending the unit.
• Ensure all patient demographic information is accurately maintained on patient records and the patient administration system.
• Support the Team Lead with referral management processes.
• Accurately record and process referrals from receipt through to placement on the patient pathway.
• Schedule appointments in partnership with patients, ensuring compliance with clinical priorities, waiting time targets, and New Way rules.
• Liaise with clinicians to coordinate and plan patient management.
• Respond to telephone enquiries from internal and external agencies.
• Monitor and maximise service capacity utilisation.
• Ensure accuracy and completeness of data entry.
• Collate, analyse, and summarise database information to produce statistical reports for management.
• Provide cover for the Clinical Bed Manager in managing emergency and elective admissions for Specialist Oncology Services and Clinical Haematology.

Skills

Patient administration

Referral management

Appointment scheduling

Data entry

Record keeping

Communication with clinicians and pat

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is seeking an administrative professional to plan, organise, and maintain day-to-day tasks for Beatson West of Scotland Cancer Centre Macmillan Day Unit. You will be a focal point for patients, ensuring accurate records and up-to-date information.

The role includes supporting referral management, scheduling, and liaison with clinicians, with a standard 8:30–16:30, Monday–Friday pattern in a permanent, full-time capacity at the Beatson West of Scotland