Helpdesk Technician

Bamboohr17; Utah; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401k match

Vacation bonus

Company holidays

Job summary

BambooHR is seeking an IT Help Desk Technician to support our Draper, UT headquarters. This in-office role requires hands-on IT support for Windows and macOS workstations, AV equipment, and conference rooms.

You will troubleshoot hardware, provisioning devices, and assist with network issues while delivering white-glove service to staff. The role emphasizes collaboration, documentation, and readiness for occasional events or after-hours support.

Qualifications

• 1+ years experience in a Help Desk, Tech Support, or A/V Support role.
• Outstanding problem-solving skills and meticulous attention to detail.
• An ability to learn and communicate technical information clearly to all levels of the organization.
• Experience with computer hardware repair and maintenance.
• Ability to lift 40+ lbs and work primarily onsite in our Draper office.

Responsibilities

• Help end users resolve technical workstation issues (both Windows and macOS).
• Provision new IT equipment (laptops, monitors, and specialized A/V hardware).
• Provide A/V support for company meetings, including executive-led and large meetings, and maintain conference rooms and Zoom Rooms to ensure they are fully functional and meeting-ready.
• Troubleshoot network issues (VLANs, Routing, Switching) as they relate to workstations and A/V endpoints.
• Automate job responsibilities—leveraging AI tools where applicable—for continued efficiency.
• Contribute to the ongoing documentation and runbooks of our systems and processes.
• Provide occasional off-hours or offsite support for special events with advance notice.

Skills

Problem-solving

Communication

Learning agility

Hardware repair

Onsite work

Education

Associate’s Degree in related fields

Tools

Okta

Jamf Pro

Microsoft InTune

Job description

Please Note: This is an in-office position which will require working at our Draper, UT headquarters. Additionally, employment with BambooHR is contingent on passing both a background and credit check.

AI at BambooHR

At BambooHR, we’re all about setting people free to do great work, and we believe AI is a powerful partner in that mission. We’re leaning into intelligent tools to streamline our workflows, giving us more time for high-impact innovation. We look for curious, forward-thinking people who are ready to explore how AI can elevate their work and help us reimagine the future of HR.

About Us

Our mission is simple: we want to set people free to do meaningful work. People love our software—and it turns out that people love working here too. We’ve been recognized as a “Best Company to Work For,” and we’re proud of our team for receiving awards for workplace effectiveness and flexibility.

Essential Job Duties

BambooHR’s IT Help Desk Technicians are responsible for caring for all aspects of our office IT needs. As our ideal Help Desk Technician, you will be able to help our employees do their best work with the greatest attitude and care by troubleshooting technical issues that arise.

You will:

• Help end users resolve technical workstation issues (both Windows and macOS).
• Provision new IT equipment (laptops, monitors, and specialized A/V hardware).
• Provide A/V support for company meetings, including executive-led and large meetings, and maintain conference rooms and Zoom Rooms to ensure they are fully functional and meeting-ready.
• Troubleshoot network issues (VLANs, Routing, Switching) as they relate to workstations and A/V endpoints.
• Automate job responsibilities—leveraging AI tools where applicable—for continued efficiency.
• Contribute to the ongoing documentation and runbooks of our systems and processes.
• Provide occasional off-hours or offsite support for special events with advance notice.

What You Need to Get the Job Done

• 1+ years experience in a Help Desk, Tech Support, or A/V Support role.
• Outstanding problem-solving skills and meticulous attention to detail.
• An ability to learn and communicate technical information clearly to all levels of the organization.
• Experience with computer hardware repair and maintenance.
• Ability to lift 40+ lbs and work primarily onsite in our Draper office.

What Will Make Us REALLY Love You

• Associate’s Degree in related fields.
• Proven experience providing "white-glove" support to leadership in high-pressure environments.
• Experience with specialized A/V hardware (Neat, Crestron, or similar).
• Experience utilizing ChatGPT, Gemini, Moveworks, and/or other AI tools to improve IT workflows.
• Experience with Okta, Jamf Pro, or Microsoft InTune.
• You have basic network experience (VLANs, Routing, Switching).
• You are self-motivated, an ambitious learner, and a proactive communicator.

What You'll Love About Us

• AGreat Company Culturethat has been recognized by multiple organizations likeInc, andSalt Lake Tribune
• Comprehensive health, life, and disability insurance
• Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
• 401k plans with up to 6% company match
• $2000 Paid-Paid Vacation bonus
• EAP through Headspace
• Check out all ourbenefits that benefit you

About Us

At BambooHR, we're building something different: we're building a people intelligence platform that transforms HR and sets people free to do great work! We're a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you'll find a place that champions growth: both professional and personal, both individual and collective.

We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office.

What sets us apart isn't just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you.

BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process. If you would like to request accommodations, please let your recruiter know.

BambooHR is An Equal Opportunity Employer--M/F/D/V
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