Helpdesk Specialist

TJ Consulting Group; Gibbs (MO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

PTO

Holiday Pay

401K with a 4% Match

Medical Insurance

Dental Insurance

Vision Insurance

Group Life & AD&D

Voluntary Life AD&D

Short-term Disability

Long-Term Disability

Health Savings Account

Flexible Spending Account (Health and 

Critical Illness Insurance

Accident Insurance

Hospital Indemnity Insurance

Employee Assistance Program (EAP)

Job summary

TJ Consulting Group is seeking qualified personnel for ECMW Tier II help desk support, delivering in-depth knowledge of software and hardware systems to ensure smooth day-to-day operations. The role emphasizes troubleshooting expertise, leading diagnosticians, and adherence to security clearance requirements.

Responsibilities include diagnosing complex issues, guiding user communities, and potentially leading the operations team to maintain high service levels and reliable support across the

Qualifications

• Experience with computer hardware and software systems.
• Minimum 2 years of experience.
• Understands how programs use computer hardware.
• Shift supervisor or lead diagnostician experience.
• Relevant certification from a nationally recognized technical authority.

Responsibilities

• Provide staff with in-depth knowledge on ECWM capability and support requirements for Tier II help desk operations.
• Diagnose problems and provide applicable remedies to user community.
• May serve as a team leader in operations.

Skills

Hardware & software

Team leadership

Security clearance

Troubleshooting

Education

Bachelor’s Degree

Job description

The Contractor shall provide staff with an in-depth and broad base of knowledge on the supported ECWM capability, including functional aspects of software solutions and the level of technical and functional support required to manage the day-to-day operations of the Tier II help desk for ECWM.

Provides trouble shooting support to a user community employing computer systems and networks. Diagnoses problems and provides applicable remedies. May serve as a team leader in operations.

Minimum Requirements

• Experienced in computer hardware and software systems.
• Minimum (2) years of experience
• Understands how programs use computer hardware.
• Shift supervisor or lead diagnostician experience
• Relevant certification from a nationally recognized technical authority.
• Bachelor’s Degree
• Must possess IT-II Non-Critical Sensitive security clearance or Tier 3 (T3) at time of proposal submission.

Benefits

• PTO
• Holiday Pay
• 401K with a 4% Match
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life & AD&D
• Voluntary Life AD&D
• Short-term Disability
• Long-Term Disability
• Health Savings Account
• Flexible Spending Account (Health and Dependent)
• Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Employee Assistance Program (EAP)

We are committed to fostering an inclusive workplace and provides equal employment opportunities (EEO) to all employees and applicants for employment. We do not employ AI tools in our decision-making processes. Regardless of race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran. ensures that all employment decisions are made in accordance with applicable federal, state, and local laws. Our commitment to non-discrimination in employment extends to every location in which our company operates.