Helpdesk - Secret

Insight Global; Lincoln (MA); On-site; USD 62,000 - 76,000; Full time

Job summary

Insight Global in Massachusetts seeks an experienced IT professional to support Windows AD, ticketing, and user access management onsite at Hanscom AFB.

The role requires 3–5 years' experience, a secret clearance, and a bachelor’s degree in a related field. You will handle Level 1/2 troubleshooting, Microsoft 365 and VPN issues, and provide engineering support across acquisition, development, and deployment efforts.

Qualifications

• 3–5 years’ experience with Windows Active Directory, Domain Controllers, Groups, FSMO.
• Manage incoming tickets via a ticketing system and resolve priorities.
• Perform password resets, account unlocks, and user access management (AD/Azure).
• Deliver Level 1/2 troubleshooting for system access, apps and hardware.
• Support Microsoft 365, VPN, and user environment issues.
• Bachelor's degree related field.
• Secret clearance required.
• 5 days onsite Hanscom AFB.

Responsibilities

• Review program portfolios to evaluate plans and ensure system performance.
• Conduct program/design reviews and analyze test results for performance and compliance.
• Develop technical documentation, reports, and presentations to support planning and decision-making.
• Perform system validation, define criteria/procedures, and evaluate engineering results.
• Provide engineering support across acquisition, development, integration, deployment, and sustainment efforts.

Skills

Active Directory

Domain Controllers

Group Policies

FSMO

Ticketing System

Password Resets

AD/Azure Access Mgmt

Level 1/2 Troubleshooting

Microsoft 365 Support

VPN Support

Secret Clearance

Onsite Hanscom AFB

Education

Bachelor's degree in related field

Job description

Responsibilities:

• Review program portfolios to evaluate plans, improve processes, and ensure system/subsystem performance meets specifications
• Conduct program/design reviews and analyze test results for performance and compliance
• Develop technical documentation, reports, and presentations to support planning and decision-making
• Perform system validation, define criteria/procedures, and evaluate engineering results
• Provide engineering support across acquisition, development, integration, deployment, and sustainment efforts.

Pay range $45-55/hr

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• -3-5 years’ experience with Windows Active directory, Windows Domain Controllers, Group policies, FSMO.
• -Manage incoming tickets via a ticketing system (log, track, prioritize, and resolve)
• -Perform password resets, account unlocks, and user access management (AD/Azure)
• -Deliver Level 1/2 troubleshooting for system access, applications, and hardware issues
• -Support Microsoft 365, VPN, and user environment issues
• -Bachelors degree related field
• -Secret clearance
• -5 days onsite Hanscom AFB