Help Needed

Helping Hearts USA LLC; Sevierville (TN); On-site; USD 16,531,000 - 24,797,000; Full time

Job summary

Helping Hearts USA LLC is seeking compassionate in-home caregivers to join our team in Tennessee. We offer full-time, part-time and PRN opportunities with day, evening, night and overnight shifts to support clients in their homes.

You will assist with daily living activities, meal preparation and companionship, ensuring safety and dignity for each client. We value reliability, clear communication and patient, respectful care.

Qualifications

• Must be at least 18 years old.
• High school diploma, GED, or equivalent.
• At least one year of professional caregiving, personal-care, home-care or related experience.
• Reliability, compassion and professionalism are essential.

Responsibilities

• Provide companionship and personal care as outlined in client care plans.
• Assist with activities of daily living, meal preparation and hydration.
• Provide medication reminders and record observations as required.
• Transport clients to appointments when needed and approved.
• Document care provided accurately in client records.
• Maintain client dignity, privacy and safety during all tasks.

Job description

Bring Your Compassion to Helping Hearts and Make a Difference!

Experienced In-Home Caregivers Needed

Company: Helping Hearts USA LLC
Employment Opportunities: Full-time, part-time and PRN
Available Shifts: Days, evenings, nights and overnights
Shift Lengths: Generally range from 4 to 12 hours
Weekend Availability: May be required depending on client needs

At Helping Hearts USA LLC, we believe compassionate caregivers are the heart of everything we do. Every kind word, helping hand and dependable visit can bring comfort, dignity and peace of mind to a client and their family.

We are growing and excited to welcome compassionate, experienced and dependable caregivers to our team. Whether you are assisting with personal care, providing companionship, preparing meals or helping a client remain safe and comfortable at home, your presence can make a meaningful difference.

We are looking for caregivers who understand that exceptional care requires more than completing a list of tasks. It requires patience, professionalism, careful observation, consistent communication and genuine respect for every client.

If caregiving is more than a job to you and you take pride in helping others feel safe, respected and valued, we would love to hear from you.

Available Schedules

Helping Hearts offers a variety of client assignments. Available shifts may include:

Morning shifts

Day shifts

Evening shifts

Night shifts

Overnight shifts

Weekday assignments

PRN and as-needed assignments

Temporary assignments

Recurring assignments

Shifts ranging from 4 to 12 hours

Shift lengths, start times, end times and available days depend on current client needs, care plans, locations and personal preferences.

Applicants must provide their complete availability so they can be considered for appropriate assignments.

Once a caregiver accepts a permanent, temporary or PRN assignment, dependable attendance and completion of the entire scheduled shift are required.

Client Care Levels

Helping Hearts supports clients with different levels of need. Assignments are matched according to the caregiver’s experience, skills, availability, location and ability to safely complete the approved care plan.

Caregiver assignments may range from companionship and light housekeeping to complete personal care, dementia support, incontinence care, bedbound care and transfer assistance.

Applicants must honestly disclose their experience and any limitations that could prevent them from safely completing an assignment.

Companionship and Household Support

Some clients may primarily need:

Meaningful conversation and companionship

Emotional support and reassurance

Recreational activities

Assistance maintaining daily routines

Safety observation and general supervision

Meal preparation and cleanup

Hydration reminders

Grocery organization

Laundry and linen changes

Organization of the client’s immediate living space

Medication reminders

Transportation to approved appointments or activities

Accurate documentation of completed responsibilities

Caregivers should encourage appropriate independence while remaining attentive to the client’s safety and preferences.

Personal Care and Activities of Daily Living

Other clients may require hands‑on assistance with:

Bathing or showering

Sponge baths and bed baths

Personal hygiene

Dressing and undressing

Grooming and hair care

Toileting assistance

Incontinence care

Meal assistance

Feeding assistance

Hydration reminders

Walking and mobility assistance

Wheelchair support

Entering and exiting vehicles

Repositioning in a bed or chair

Comfort and safety measures

Maintaining dignity, privacy and independence

Caregivers must explain personal‑care tasks before beginning and provide assistance in a respectful, patient and professional manner.

Dementia and Memory Care Support

Some assignments may involve clients living with dementia, Alzheimer’s disease or other cognitive conditions.

Responsibilities may include:

Providing calm and consistent supervision

Offering appropriate redirection and reassurance

Supporting established routines

Monitoring for confusion, agitation or wandering

Observing changes in behavior

Encouraging safe and appropriate activities

Maintaining a quiet and supportive environment

Following client‑specific communication strategies

Remaining aware of the client’s location and safety

Immediately reporting significant behavioral or cognitive changes

Documenting all concerns and completed care responsibilities

Caregivers assigned to dementia or memory‑care clients must remain patient, attentive and aware of the client’s safety throughout the entire shift.

Mobility, Transfers and Higher‑Assistance Care

Some clients may have limited mobility, be at high risk for falls or require significant physical assistance.

Depending on the care plan, caregiver experience and completed training, responsibilities may include:

Assisting with walking and balance

Supporting clients using walkers or other approved mobility devices

Supporting wheelchair mobility

Assisting with bed mobility

Repositioning clients in a bed or chair

Helping clients move between a bed, wheelchair, chair, commode or toilet

Using an approved gait belt when directed

Assisting with sit‑to‑stand and stand‑to‑sit transfers

Completing approved one‑person transfers

Following all two‑person transfer requirements

Using a mechanical or Hoyer lift when required

Checking equipment before use

Following fall‑prevention procedures

Requesting assistance when care cannot be completed safely

Caregivers must never attempt an unsafe transfer or use equipment they have not been trained and authorized to operate.

Bedbound‑Client Support

Some clients may be bedbound or require extensive hands‑on assistance.

Responsibilities may include:

Providing bed baths

Completing personal hygiene

Providing toileting and incontinence care

Assisting with perineal care

Repositioning according to the care plan

Using pillows or approved positioning supports

Keeping bedding clean, dry and free from wrinkles

Changing linens while the client remains in bed

Monitoring common pressure areas

Observing for redness, bruising or skin concerns

Providing feeding and hydration assistance

Maintaining the client’s dignity, comfort and privacy

Reporting all changes in condition immediately

Caregivers must use proper body mechanics and request assistance whenever a task cannot be completed safely.

Meal Preparation and Hydration

Depending on the assignment, caregivers may be responsible for:

Planning meals according to client preferences

Following approved dietary instructions

Preparing meals and snacks

Assisting with feeding

Encouraging regular fluid intake

Observing and documenting food and fluid intake

Assisting with grocery organization

Following safe food‑handling practices

Cleaning meal‑preparation areas

Reporting concerns related to appetite, swallowing or hydration

Difficulty swallowing, coughing during meals, choking, vomiting or significant refusal to eat or drink must be reported immediately.

Caregivers may be responsible for maintaining a clean, safe and organized client environment.

Responsibilities may include:

Tidying the client’s immediate living space

Dusting

Sweeping

Mopping approved areas

Cleaning frequently touched surfaces

Laundry and linen changes

Cleaning the client’s bathroom

Removing trash

Keeping walkways and emergency‑access areas clear

Reporting unsafe conditions or needed repairs

Housekeeping responsibilities are limited to the client’s approved service area and assigned care‑plan tasks.

Non‑Medical Health Support

Helping Hearts provides non‑medical personal support. Caregivers must remain within their authorized role and follow the client’s approved care plan.

Depending on the assignment, responsibilities may include:

Providing medication reminders

Assisting with approved blood glucose monitoring

Documenting readings when required

Observing food and fluid intake

Monitoring the client’s physical, emotional and behavioral condition

Reporting pain, swelling, bruising, redness or skin concerns

Reporting falls, injuries or changes in mobility

Reporting confusion or unusual behavior

Following established emergency procedures

Contacting the Helping Hearts office immediately when concerns arise

Completing accurate electronic documentation

Caregivers must report concerns rather than independently diagnose or treat them. Caregivers must not assume that someone else has already reported a change in condition.

Medication Reminders

Medication support is limited to the responsibilities authorized in the client’s approved non‑medical care plan.

Caregivers may:

Assist with an approved prefilled medication planner.

Place approved medications in a cup when directed.

Remind the client to self‑administer their medication.

Document reminders and client responses.

Report refusals, missed doses or other concerns.

Caregivers must not independently administer medication, change medication instructions or provide medical advice outside their authorized scope.

Transportation

When required and authorized, caregivers may:

Transport clients to appointments.

Assist with approved errands.

Transport clients to social activities.

Help clients enter and exit the vehicle.

Secure mobility equipment appropriately.

Follow all client‑specific transportation instructions.

Maintain a clean, safe and insured vehicle.

Report any transportation concern immediately.

Caregivers may only transport clients when the assignment has been approved and all transportation requirements have been satisfied.

Night and Overnight Shift Expectations

Caregivers working night or overnight assignments must remain fully awake, alert and attentive throughout the entire shift.

Nighttime responsibilities may include:

Completing scheduled safety checks

Monitoring the client’s condition

Assisting with toileting and incontinence care

Repositioning the client

Providing medication reminders when authorized

Responding immediately when the client needs assistance

Completing approved nighttime housekeeping responsibilities

Maintaining a clean and safe environment

Preparing the client’s environment for the morning routine

Documenting care and observations in real time

Sleeping, napping, dozing, lying down to rest or closing your eyes for extended periods is strictly prohibited, even when the client is sleeping.

Failure to remain awake and attentive may result in immediate removal from the assignment and additional corrective action.

Physical Requirements

Caregiving can be physically demanding. Applicants must be able to safely perform the essential responsibilities of an accepted assignment, with or without a reasonable accommodation.

Physical responsibilities may include:

Standing, walking or sitting for extended periods

Frequently bending, reaching, turning and twisting

Kneeling or squatting when necessary

Assisting clients with walking and balance

Pushing or maneuvering a wheelchair

Assisting with repositioning

Supporting transfers according to the care plan

Using approved transfer equipment

Handling laundry, groceries, household supplies and care equipment

Wearing required personal protective equipment

Responding promptly during falls, emergencies or changes in condition

Remaining awake throughout night or overnight shifts

Applicants must review assignment requirements before accepting a shift and disclose any limitation that could prevent them from safely providing the required care.

Reasonable accommodations will be considered in accordance with applicable law.

Care may be provided in:

Private homes

Independent‑living communities

Assisted‑living communities

Senior‑living facilities

Other company‑approved settings

Applicants should understand that:

Some homes may have dogs, cats or other household pets.

Some clients require non‑smoking caregivers.

Some client environments may not be completely smoke‑free.

Applicants must disclose allergies, pet restrictions and smoke sensitivities.

Family members or other approved individuals may be present.

Facility employees may be present.

Approved safety cameras or monitoring equipment may be present.

Caregivers must not move, unplug, cover or interfere with safety equipment.

Caregivers must follow all household, facility, confidentiality and safety requirements.

Transportation and parking conditions will vary.

Caregivers must respect the client’s home, property, privacy and personal preferences.

Unauthorized visitors, children and pets are not permitted during shifts.

Hours and Assignment Disclaimer

Specific hours and assignments depend on:

Current client needs

Requested service hours

Caregiver qualifications

Caregiver availability

Transportation and travel distance

Client and family preferences

Assignment compatibility

Changes in the client’s condition or service needs

Full‑time, part‑time or PRN status does not guarantee a specific client, assignment, schedule or number of weekly hours.

Client schedules may increase, decrease, change or end based on the client’s needs and preferences.

Clients and families may request a different caregiver when they believe another caregiver would be a better fit. Caregivers may also be considered for additional assignments when their experience, availability and location match current needs.

Once a caregiver accepts an assignment, dependable attendance and completion of the entire scheduled shift are required.

Employment Qualifications

Applicants must:

Be at least 18 years old.

Possess a high school diploma, GED or equivalent.

Have at least one year of professional caregiving, personal‑care, home-care or related experience.

Demonstrate compassion, patience and professionalism.

Be dependable and punctual.

Follow written care plans and verbal office instructions.

Communicate professionally with clients, office staff and approved facility personnel.

Complete accurate electronic documentation during every shift.

Have reliable access to a smartphone.

Maintain client confidentiality.

Remain attentive and awake throughout every assigned shift.

Follow attendance and call‑off procedures.

Follow clock‑in and clock‑out requirements.

Safely perform the essential responsibilities of accepted assignments.

Complete required orientation and training.

Complete assignment‑specific instruction.

Immediately report changes in condition, incidents, injuries and safety concerns.

Follow all Helping Hearts policies and procedures.

Transportation Requirements

Applicants must have:

A valid driver’s license

The ability to travel to assigned client locations

The ability to transport clients when required and authorized

Public transportation, rideshare services or transportation provided by another person may not satisfy the requirements of assignments requiring immediate or independent travel.

Caregivers must immediately report any change affecting their driver’s license, insurance, vehicle availability or ability to transport clients safely.

Attendance and Communication Expectations

Dependability is essential in home care.

Caregivers must:

Arrive on time for every accepted assignment.

Confirm assignments according to company procedures.

Maintain reliable telephone communication.

Respond promptly to scheduling messages.

Notify the office immediately if an emergency affects attendance.

Follow all call‑off procedures.

Clock in and out from the approved client location.

Remain with the client until the scheduled end of the shift.

Remain until properly relieved when continuous care is required.

Never leave a client unattended when supervision is required.

Never leave early without office authorization.

Notify the office if a client or family asks them to arrive late, leave early or change the scheduled hours.

Complete all required documentation before the end of the shift.

Failure to report for an accepted shift, leaving a client without authorization or failing to follow safety procedures may result in removal from the assignment or additional corrective action.

Documentation Requirements

Caregivers must document services accurately and in real time.

Required documentation may include:

Personal care provided

Meals and hydration

Medication reminders

Toileting and incontinence care

Blood glucose‑related support

Client behavior and mood

Changes in condition

Skin observations

Office notifications

Transportation

Incomplete tasks and the reason they were not completed

Caregivers must never mark a task complete when it was not performed.

Background and Screening Requirements

Applicants must:

Complete a comprehensive background check covering up to 15 years, where legally permitted.

Complete required abuse, neglect and sex‑offender registry checks.

Complete a pre‑employment drug screening when applicable.

Participate in random drug screening when required by company policy.

Provide complete and accurate application information.

Report criminal charges or legal changes that may affect their ability to provide safe care.

Have no disqualifying history that would prevent safe employment, subject to applicable laws and individual review.

Employment offers are contingent upon satisfactory completion of required screenings, employment verification, reference checks and onboarding requirements.

Required Employment Information

Applicants must provide:

A complete five‑year employment history

Five professional references

Current contact information for all references

No friends or family members as professional references

Proof of high school completion, GED or equivalent

Complete and accurate application information

Required payroll and tax information

Any additional state, client or assignment‑specific information

Professional references should include former supervisors, managers, employers or other individuals who can verify the applicant’s reliability, work performance and caregiving experience.

Important Physical Document Requirement

Applicants must possess physical copies of all required employment documents before advancing through the interview and hiring process.

Applicants must be prepared to present:

A valid and current driver’s license

Proof of high school completion, GED or equivalent

Social Security documentation when required for payroll and tax purposes

A birth certificate or other acceptable proof of identity or age when legally permitted and applicable

Any professional licenses or certifications applicable to the position

Any additional state, client or assignment‑specific documentation

Applicants should not text or email photographs of Social Security cards, birth certificates or other sensitive identity documents. Helping Hearts will provide instructions for secure document verification.

For federal Form I‑9 verification, applicants may present any acceptable document and combination of documents authorized under federal law. Helping Hearts will not require a specific Form I‑9 document when another legally acceptable option is provided.

Professional Appearance and Uniform

Caregivers must arrive clean, prepared and professionally dressed.

The required uniform includes:

Closed‑toe and closed‑heel shoes

Clean and professional appearance

Hair secured when necessary for safety

Appropriate personal hygiene

No strong fragrances

Required personal protective equipment when applicable

Caregivers must maintain the required professional appearance throughout every shift.

Why Join Helping Hearts?

At Helping Hearts USA LLC, caregiving is more than a job. It is an opportunity to bring comfort, dignity and meaningful support to individuals and families.

We offer:

Full‑time, part‑time and PRN opportunities

Day, evening, night and overnight assignments

Shifts generally ranging from 4 to 12 hours

A variety of client‑care levels

Assignment matching based on experience and availability

Orientation and ongoing training

A supportive and team‑focused work environment

Opportunities for professional development

The chance to build meaningful client relationships

The opportunity to make a genuine difference

Ready to Make a Difference?