Help Desk Technician (Remote)

Thrivas Staffing Agency; Boca Raton (FL); Hybrid; USD 10,000 - 60,000; Full time

Job summary

A software development company is seeking an experienced Help Desk Technician for a full-time, permanent position in Boca Raton, Florida. The role offers flexible hours and the possibility to work from home, along with full benefits after a 90-day probationary period. Candidates should have IT support experience or a Degree in Information Technology. Bilingual applicants are encouraged to apply.

Benefits

Full benefits after 90 days

Flexible hours

Work from home option

Qualifications

• Several years of experience providing IT support.
• Degree/Certificate in Information Technology preferred.
• Experience in customer service within a call center is beneficial.

Responsibilities

• Provide customer service support to individuals and businesses.
• Assist new users with training questions and resources.
• Troubleshoot technical issues reported through online ticket center.

Skills

IT support experience

Customer service

Bilingual communication

Education

Degree/Certificate in Information Technology

Job description

Overview

Software company is hiring an experienced Help Desk Tech. The position is full time and permanent. The hours for this position are flexible and you may work from home. The company provides full benefits after a 90 day probationary period.

This is a software development company with a nationwide client base. The ideal applicant will either have several years of experience providing IT support or have a Degree/Certificate in Information Technology and have some professional experience such as customer service in a call center. Bilingual applicants are strongly encouraged to apply; however this is not a requirement.

Responsibilities

• The Help Desk Technician is responsible for providing customer service support to individuals and businesses.
• Assist new users with basic training questions; re-forwarding training modules and directing them to the online support page for frequently asked questions.
• Troubleshoot technical issues submitted through our online ticket center or answer calls from users having technical issues or trouble navigating the system.
• Senior Help Desk Techs will also assist with integrating multiple systems to the company’s program.

Qualifications

• Several years of experience providing IT support or have a Degree/Certificate in Information Technology and have some professional experience such as customer service in a call center.
• Bilingual applicants are strongly encouraged to apply; however this is not a requirement.