Help Desk Technician-MIS

Southwest Medical Center, Inc.; Liberal (KS); On-site; USD 40,000 - 50,000; Full time

Job summary

Southwest Medical Center, Inc. in Liberal, Kansas is seeking a Help Desk Technician to provide first-level technical support across various departments. The technician will handle user issues related to hardware, software, and EHR access, ensuring compliance with HIPAA and maintaining patient-care workflows.

This full-time position requires a High School diploma, with an Associate's degree preferred, and 6 months to 2 years of relevant IT support experience. The role is on-site and aims to support the clinical staff effectively.

Qualifications

• High School diploma or Equivalent required.
• Associate’s degree in information technology or Computer Science preferred.
• Six months to two years of experience in IT support or network-related roles preferred.

Responsibilities

• Serve as the first point of contact for MIS support requests.
• Provide troubleshooting and resolution for hardware and software issues.
• Assist users with password resets and account lockouts.
• Respond promptly to workflow interruptions in clinical areas.

Skills

Technical support

Troubleshooting

EHR access

Hardware/software support

Communication

Education

High School diploma or Equivalent

Associate's degree in Information Technology or Computer Science

Job description

## Help Desk Technician### Category:Finance Job Openings### Department:MIS### Description:**Full Time**The Help Desk Technician provides first-level technical support for hospital staff across clinical, administrative, and ancillary departments. This role is responsible for timely resolution of user issues related to hardware, software, EHR access, mobile devices, printers, and basic network connectivity. The technician plays a key role in ensuring reliable technology for patient-care workflows, protecting PHI, and maintaining compliance with HIPAA, CMS, and organizational policies. This position supports system uptime, user satisfaction, and consistent communication with MIS team members.What You’ll Do:* Serve as the first point of contact for MIS support requests via phone, email, ticket system, or in-person requests* Provide first-level troubleshooting and resolution for hardware, software, and system access issues* Respond to IT Help Desk tickets and calls in a timely, professional manner, and resolve or escalate issues appropriately based on established workflows and severity levels* Assist users with password resets, account lockouts, and basic application support* Support a collaborative, knowledge-sharing culture within MIS by developing and maintaining procedures and training materials for applications of responsibility* Prepare new workstations, laptops, and mobile devices for deployment, including imaging and setup and ensuring HIPAA compliant configurations* Respond promptly to workflow interruptions in clinical areas to reduce impact on patient care, and communicate clearly with clinical staff to understand the urgency and nature of the issueQualifications:* High School diploma or Equivalent required* Associate’s degree in information technology, Computer Science, or Certificate from an accredited trade school preferred* Six months to two years of experience in IT support or network-related roles preferred* Health IT experience preferred### Job Location:On-Site### Closing:Open until filled