Help Desk Technician – Active TS/SCI Clearance Required (Mid-Shift) - Temporary

Akima; Waipahu (HI); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid PTO

Job summary

Akima Systems Engineering (ASE) in Honolulu, HI is seeking a Help Desk Technician for a temporary mid-shift role (10:00 a.m. – 6:00 p.m.).

The technician serves as the frontline support for the HQ executive community, handling hardware, software and networking issues while facilitating secure communications during travel and events. This six-month assignment may transition to permanent based on contract needs.

Qualifications

• Experience in service/help desk or support roles (2+ years).
• Ability to explain technical issues to non-technical staff.
• Knowledge of IT concepts, hardware, software and networks.

Responsibilities

• Be the first point of contact at the service desk for hardware, software and networking issues.
• Coordinate secure and non-secure communications and assist with IT installations.
• Prepare Monthly Status Reports (MSR) for COR-appointed TA detailing progress and issues.
• Support Local Registration Authority duties per DoD and customer standards.
• Ensure seamless operation and security of HQ communications during events and travel.

Skills

Communication skills

Troubleshooting

IT concepts

Active Directory basics

Education

High School Diploma or GED

ABET/CAEs-eligible Bachelor’s (desirable)

Tools

Microsoft Office

Job description

ASE is seeking a Help Desk Technician for a temporary mid-shift position in Honolulu, HI, with the potential to transition into a permanent role. The scheduled hours are 10:00a.m to 6:00pm.

The Help Desk Technician serves as part of a key Command, Control, Communications, and Cyber (C4) technical focal point, providing Tier 1 troubleshooting support to members of the HQ executive community, including Flag and General Officers, in offices, quarters, and during travel. The technician also supports distinguished visitors and command-level special events and manages communications for key personnel throughout the area of responsibility.

Responsibilities

• This position is expected to be temporary for approximately six months, with the potential to transition into a permanent, full-time role based on contract requirements and organizational needs. Mid-shift hours: 10:00a.m. to 6:00pm
• Serves as the initial point of contact at the customer service desk, handling all ADP hardware, software, and networking issues for the Command.
• Facilitates secure and non-secure communications, supervises the installation of information systems, and acts as a liaison with external organizations such as the Navy Marine Corp Intranet and the Defense Information Systems Agency Network Operations Center.
• Manages a service desk tool based on Information Technology Infrastructure Library (ITIL) frameworks, addressing incident management, service requests, problem management, access management, and event management.
• Supports Local Registration Authority (LRA) duties in accordance with DoD and customer standards.
• Provides a Monthly Status Report (MSR) to the Contracting Officer's Representative (COR)-appointed Technical Assistant (TA), detailing accomplishments, identifying issues, and highlighting areas requiring government action.
• This position demands a proactive approach to ensure the seamless operation and security of communications within headquarters.

Qualifications

• TS clearance required, with the ability to obtain SCI.
• Minimum High School Diploma/GED.
• CompTIA Security+ certification.
• Experience using Microsoft Office tools (Word, PowerPoint, Excel, and Outlook).
• At least 2 years of experience in service desk or help desk support with basic troubleshooting skills in hardware, software, and network topologies.
• Basic level skills in system administration and active directory.
• The technician must possess a thorough knowledge of IT concepts, computer hardware, software, and networking, enabling them to analyze and solve complex problems effectively.
• Communication skills are essential, as the technician will often need to explain technical issues to staff without a technical background.

Desired Qualifications

• Bachelor of Science degree in IT, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution.
• A+ or Network+ certification.

Job ID

2026-24970

Work Type

On-Site

Pay Range

$33.32 - $38.13 per hour

Benefits

Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.

Company Description

Work Where it Matters

Akima Systems Engineering (ASE), an Akima company, is not just another federal systems support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At ASE, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, ASE provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, ASE delivers solutions in maritime IT, systems engineering, and integration across the Department of Defense and stands ready to help improve operational performance at a reasonable and sustainable cost.

As an ASE employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.