Help Desk Technician

Eiservices Llc; Northern (KY); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

paid holidays

vacation

sick time

medical

dental

vision

flexible spending account

LTD & STD

company paid life insurance

401(k)

tuition reimbursement

Job summary

Eagle Integrated Services (EIS), LLC is currently seeking a Help Desk Technician onsite at Wright-Patterson AFB, OH. The role provides first-line technical assistance for information systems, software, hardware, networks, and AV/teleconferencing to USAF personnel, with duties including installation, configuration, and maintenance of IT components.

Qualifications include a High School diploma with 4 years of computer-related experience, Security+ certification, and the ability to obtain and

Qualifications

• High School diploma and 4 years computer-related experience.
• Security+ certification required.
• Ability to organize, manage, and perform IT tasks.

Responsibilities

• Provide first-line IT support for information systems, software, hardware, networks, and AV/teleconferencing.
• Install, configure, upgrade, and relocate IT equipment; connect systems to networks.
• Maintain documentation to demonstrate compliance and proper equipment tagging.

Skills

Interpersonal communication

Written communication

Verbal communication

Microsoft software

Customer support

Education

High School diploma

Security+ certification

Tools

Microsoft Windows

Job description

Eagle Integrated Services (EIS), LLC is seeking a Help Desk Technician onsite at Wright-Patterson AFB, OH.

The successful candidate shall provide technician support. Personnel will provide the first-line of technical assistance for information systems, software, hardware, networks, video teleconference, telephones/fax devices services used by USAFSAM and 711 HPW personnel on a daily basis. Tasks may include: packing, unpacking, configuring, upgrading, installing, relocating, connecting new and existing systems to the network(s), installing the Standard Desktop Configuration (SDC) software suite, custom AF, DoD, Commercial Off-the-Shelf (COTS), other software on personal computer systems, tablets/mobile computing devices, configuring and troubleshooting video teleconference equipment, displays and other actions (such as trash disposal and those required to maintain a clean and safe work environment) related to receiving, configuring, installing, maintaining, and disposing of IT components. It may also include identifying and submitting IT Requirements Documents to the local communications group to add, modify, or remove IT services and capabilities as well as tracking requests to completion. The candidate may be responsible for providing documentation to demonstrate compliance with applicable policies, and ensure equipment is properly marked and/or has required documentation e.g. AF Form 3535, Facsimile Electro Mail Transmittal. The candidate may perform duties as the Information Technology Equipment Custodian (ITEC) and/or alternate in accordance with (IAW) applicable AF, DHA and/or DoD publications/policies.

Requirements

• Possess a High School diploma and 4 years computer-related experience.
• Security + certification is required.
• Have the ability to organize, manage, and perform work related to ongoing information technology efforts.
• Possess excellent interpersonal, written, and verbal communication skills.
• Proficiency with standard information technology, including Microsoft software programs.
• Secret Security Clearance is required.

EIS offers a competitive benefits package to include paid holidays, vacation, sick time, medical, dental, vision, flexible spending account, LTD & STD, company paid life insurance, 401(k) and tuition reimbursement.

Benefits

• paid holidays
• vacation
• sick time
• medical
• dental
• vision
• flexible spending account
• LTD & STD
• company paid life insurance
• 401(k)
• tuition reimbursement